JM
Johan M
1 reviews | Active since Nov 2018
26 Nov 2018, 11:12
Bad customer service, bad internet...
My internet has been absolutely atrocious for more than a month now. When some technicians came and moved my equipment to my new apartment they told me that Jenny is having a problem with their uploading etc. and it is affecting everyone. They said it will be fixed within the next couple of days and it's been more than a month now. I've contacted them more than 10 days ago and no one is getting back to me. I'm on the verge of switching to another ISP because I can't handle another day of this garbage internet. I can't play with my friends online or almost do anything. It's so frustrating.
Helpful (0)
Replies (7)0
Replies (7)
Jenny Internet's replyOfficial
26 Nov 2018, 11:18Dear Valued Client
Thank you for bringing this to our attention.
Can you please provide me with the name your account is under so we can sort your problem out as soon as possible.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
Can you please provide me with the name your account is under so we can sort your problem out as soon as possible.
Kind Regards
Jenny Internet
Jenny Internet's reply26 Nov 2018, 11:18
Official
Dear Valued Client
Thank you for bringing this to our attention.
Can you please provide me with the name your account is under so we can sort your problem out as soon as possible.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
Can you please provide me with the name your account is under so we can sort your problem out as soon as possible.
Kind Regards
Jenny Internet
Jenny Internet's replyOfficial
26 Nov 2018, 11:30Thank you, someone from support will be in contact with you.
Jenny Internet's reply26 Nov 2018, 11:30
Official
Thank you, someone from support will be in contact with you.
JM
Johan M's updateReviewer Update
30 Nov 2018, 08:29I'm still waiting. I guess I'm switching ISP.
JM
Johan M's update30 Nov 2018, 08:29
Reviewer Update
I'm still waiting. I guess I'm switching ISP.
Jenny Internet's replyOfficial
04 Dec 2018, 08:02Dear Valued Client
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Jenny Internet's reply04 Dec 2018, 08:02
Official
Dear Valued Client
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
A technician has been assigned to investigate this are in the process of fixing your problem on-site.
Kind Regards
Jenny Internet
JM
Johan M's updateReviewer Update
07 Dec 2018, 09:48I'm still waiting for someone to get back to me...Jenny support isn't answering me, it's been another 5 days...
JM
Johan M's update07 Dec 2018, 09:48
Reviewer Update
I'm still waiting for someone to get back to me...Jenny support isn't answering me, it's been another 5 days...
Jenny Internet's replyOfficial
07 Dec 2018, 10:37Dear Valued Client
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
The support department has been notified and will be in contact shortly.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
The support department has been notified and will be in contact shortly.
Kind Regards
Jenny Internet
Jenny Internet's reply07 Dec 2018, 10:37
Official
Dear Valued Client
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
The support department has been notified and will be in contact shortly.
Kind Regards
Jenny Internet
Thank you for bringing this to our attention.
A new support ticket has been logged with ***-12-03-372.
The support department has been notified and will be in contact shortly.
Kind Regards
Jenny Internet
JM
Johan M's updateReviewer Update
11 Dec 2018, 09:34I'm still waiting...
JM
Johan M's update11 Dec 2018, 09:34
Reviewer Update
I'm still waiting...