1 reviews | Active since Mar 2023
Absolute worst wifi ever!!
The absolute WORST wifi company!!! I pay R1000 a month for the worst wifi I had in my life!! We pay this much because the place I live in, Jenny internet is the only internet service provider, and they know they have monopoly here so they absolutely do not care what they charge people and not even to talk about the customer service! They know the people here wont cancel their wifi with Jenny so they absolutely do not care to help at all. We have had issues with out wifi for a week now, we phoned 12 times and spoken to different consultants, and explained the problem, which was everything connects to the wifi except Iphones, they told us its a network problem, and after talking to manager after manager they all just said we have to get a technician out, which WE have to pay for on top of the R1000 we pay monthly for their #hitty wifi!! And after I played with the wifi settings, we noticed that it was just a setting on the router that caused the iphones not to connect, so I would have paid almost R500 call out for a technician just to change a setting, which customer support could not figure out?? Absolutely ***********!! So if you are a internet service provider and want to expand, come to Wakkerstroom, Mpumalanga, I guarantee you, everyone here will drop Jenny wifi, and use … well anyone else, because everyone in this town is sick of Jenny wifi!!!!
Thank you for taking the time to share your feedback on Hellopeter. We sincerely apologize for the inconvenience and frustration you have experienced with our service.
We take all customer concerns seriously and are committed to resolving issues promptly. Your feedback highlights several areas where we need to improve, particularly regarding our customer service and technical support.
Firstly, we understand the importance of reliable internet service, and we are sorry to hear about the connectivity issues you have encountered, especially with your iPhones. It is concerning to hear that this problem persisted for a week and that our support team did not identify the router setting causing the issue. We will address this with our support team to ensure such issues are diagnosed and resolved more efficiently in the future.
Regarding the technician call-out fee, we understand your frustration. It is not our intention to cause additional inconvenience or cost to our customers. We will review our processes to prevent similar situations from occurring.
We genuinely value our customers in Wakkerstroom and regret that you feel we are not meeting your expectations. Your feedback will help us make necessary improvements to our service and customer support.
To rectify this situation, I would like to investigate your case further. Please provide us with your customer code or ticket reference number so we can direct your concerns to our support manager for further review.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Jenny Internet.
Best regards,
Pierre Cloete
Marketing Manager
Thank you for taking the time to share your feedback on Hellopeter. We sincerely apologize for the inconvenience and frustration you have experienced with our service.
We take all customer concerns seriously and are committed to resolving issues promptly. Your feedback highlights several areas where we need to improve, particularly regarding our customer service and technical support.
Firstly, we understand the importance of reliable internet service, and we are sorry to hear about the connectivity issues you have encountered, especially with your iPhones. It is concerning to hear that this problem persisted for a week and that our support team did not identify the router setting causing the issue. We will address this with our support team to ensure such issues are diagnosed and resolved more efficiently in the future.
Regarding the technician call-out fee, we understand your frustration. It is not our intention to cause additional inconvenience or cost to our customers. We will review our processes to prevent similar situations from occurring.
We genuinely value our customers in Wakkerstroom and regret that you feel we are not meeting your expectations. Your feedback will help us make necessary improvements to our service and customer support.
To rectify this situation, I would like to investigate your case further. Please provide us with your customer code or ticket reference number so we can direct your concerns to our support manager for further review.
Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in Jenny Internet.
Best regards,
Pierre Cloete
Marketing Manager