6 Days Without Service and No Accountability

technicians are working on it" and "We are waiting for monitoring to give us an update."

After 6 days, this is simply not an acceptable update.

We have repeatedly tried to get clarity on what the actual problem is, what is being done to resolve it, and when I can realistically expect my service to be restored. Instead, I am being given the same generic response without any meaningful progress or proper explanation.

I also specifically requested that a manager contact me. I was told the manager was in a "meeting" and would phone me back. That call never came.

This is where my biggest frustration lies. Technical failures can happen with any service provider, but the way a company handles those failures says everything about its customer service. Six days without service should have resulted in proper escalation, proactive communication, management involvement and regular updates.

Instead, I have had to continuously phone and chase for information myself.

I am a paying customer. I should not have to repeatedly contact support just to hear that someone is "working on it" while nobody can provide an actual update, resolution time or take ownership of the matter.

At this point I would like:

• My service restored as a matter of urgency. • A clear explanation of what has caused a 6 day outage. • A realistic restoration timeframe. • A manager to actually contact me as requested. • An explanation of why there has been such poor communication throughout this outage. • The appropriate credit for the period during which I have been without the service I am paying for.

Six days without service is bad enough. Six days without proper communication, escalation or management taking ownership makes the situation significantly worse.

I sincerely hope someone at management level sees this review and takes responsibility for getting this resolved.