HH
Hansie H
1 reviews | Active since Sept 2019
03 Oct 2019, 17:01
Unhappy
Jawitz Properties in Kempton Park is only looking at themselves and exploiting their customers. Every month I had an issue with my statements. They are quick with penalties for late payments and high charges for letters send. Each month I need to highlight these to the consultant to allocate payments correctly. Agreed with Hendrik P: They are money hungry wolf's and not interested in completing the tasks correctly.
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Jawitz Properties's replyOfficial
08 Oct 2019, 15:45Dear Hanise,
We have noted your review and have investigated this matter further with our Kempton Park franchise.
We have noted your review and have investigated this matter further with our Kempton Park franchise.
From our understanding, you own 2 units in the same complex / close.
The first unit dated 1 June 2018 to date has no penalties, fines or letter fees that were levied to you account at any time.
The first unit dated 1 June 2018 to date has no penalties, fines or letter fees that were levied to you account at any time.
Regarding your other unit in the same date range 1 June 2018 to date, a penalty was levied in December 2018 due to the account not being settled in full.
A penalty was also levied in September 2019 – a combined amount was paid using the first units reference alone. The payment was subsequently allocated to the first unit only. After receiving email correspondence from yourself, the payment was split and the penalty was reversed.
Furthermore, you had received a letter fee (which fee is in favour of the Body Corporate and not Jawitz Properties Kempton Park) in July 2019 due to an abandoned vehicle that was left on the premises.
Looking at the accounts/statements, no corrections were made over the past 16 months, apart from the one entry in September 2019 due to incorrect payment reference.
Should you have any further queries regarding this matter, please liaise directly with your managing agent.
Best Regards,
Jawitz Properties Head Office
Should you have any further queries regarding this matter, please liaise directly with your managing agent.
Best Regards,
Jawitz Properties Head Office
Jawitz Properties's reply08 Oct 2019, 15:45
Official
Dear Hanise,
We have noted your review and have investigated this matter further with our Kempton Park franchise.
We have noted your review and have investigated this matter further with our Kempton Park franchise.
From our understanding, you own 2 units in the same complex / close.
The first unit dated 1 June 2018 to date has no penalties, fines or letter fees that were levied to you account at any time.
The first unit dated 1 June 2018 to date has no penalties, fines or letter fees that were levied to you account at any time.
Regarding your other unit in the same date range 1 June 2018 to date, a penalty was levied in December 2018 due to the account not being settled in full.
A penalty was also levied in September 2019 – a combined amount was paid using the first units reference alone. The payment was subsequently allocated to the first unit only. After receiving email correspondence from yourself, the payment was split and the penalty was reversed.
Furthermore, you had received a letter fee (which fee is in favour of the Body Corporate and not Jawitz Properties Kempton Park) in July 2019 due to an abandoned vehicle that was left on the premises.
Looking at the accounts/statements, no corrections were made over the past 16 months, apart from the one entry in September 2019 due to incorrect payment reference.
Should you have any further queries regarding this matter, please liaise directly with your managing agent.
Best Regards,
Jawitz Properties Head Office
Should you have any further queries regarding this matter, please liaise directly with your managing agent.
Best Regards,
Jawitz Properties Head Office