Tamerlane Complex, Terenure - poor Prop Management

So there’s a leak coming from the plumbing from the unit above my flat. Which actually runs down the wall through the DB board, which then causes electrical surge and cuts power in my unit. I first reported the issue in December last year & MSM was sent to have a look at the plumbing in the unit above mine. But they told MSM to not action any maintenance and they would use their own contractors to fix the plumbing. After the first time, I had to get an electrician in who replaced my plugs because they had blown, but luckily there was no damage to the actual appliances. Then the same thing happened on the 12th of Feb. I thought it was the effects of loadshedding so I just sent an electrician in again who had to replace plugs once more as they had caught fire and melted through. However, this past Friday(21 Feb), when the tenant came back from work; there was water dripping down the wall from upstairs again going through the power board even caused a small puddle on the floor and leaked outside the door. I reached out to the caretaker at the complex and I was instructed to send a mail to Jawitz offices for assistance. It was already in the afternoon on Friday, so I did not expect to receive a mail back. So we spent all weekend without power. I called Jawitz on Monday because I had no response via the mail and was told that the only person who could assist me with the issue was off (I do not understand why no one else at the office could not pick up on this in their absence). I was then told to contact MSM plumbing to arrange for them to call out to the flat to have a look at the issue. When I called MSM, the guy I spoke to said he knows exactly what the issue is, but it’s pointless for him to go there because until the owner in the unit above mine agrees to them doing maintenance, there is no point in him coming. Called the Jawitz office again to give them the update from the plumber and was told I need to wait until the person who is off gets back. IT is now Thursday the 27th of Feb and I have not received any feedback. My issue now is that my unit has not had power since Friday, the 21st of Feb. And when the plug blew out, the Fridge was damaged in the unit, and all contents has had to be thrown away. And I’m getting frustrated because the caretaker is no longer replying to my follow up messages. When I contact Jawitz offices they keep saying they will get back to me or call me back. And MSM is telling me they can’t address it unless they get go ahead from the offices. But I am the one who is suffering through this matter, not the tenant above me. Surely Jawitz can issue instruction for MSM to complete the repairs and then bill the responsible unit, since their lack of action is causing issues in my unit. Instead of sending me on a goose chase and stalling me without answers.