MH
Mark H

1 reviews | Active since Jan 2013

02 Mar 2017, 11:42

Shocking service and empty promises,

<p>I wanted to look at an apartment for rental, and arranged with Lindy Lever to see the place. I arrived at specified time, and called her, only to find out that she had "forgotten" about the meeting, or didn't diarise or whatever. Totally unacceptable, and extremely unprofessional and rude!</p> <p>Following on from this, I escalae\ted the issue with management, who were going to send me ther email addresses so that I could put the issue in writing, but this was never done. I never received any message from them. I also spoke to the lady who is the manager of the rentals, who assured me that she would look into the matter and try and rectify. She said that she would follow up the next day to see whether I was satisfied. Still no call from her.</p> <p>In the interim, I saw the apartment, albeit a day late, and I had other options as a result. After seeing the place, Lindy's parting words to me were "Is it a done deal?". Surely this is a bit arrogant and presumptuous? Or is me being overly "sensitive" due to the bad service? I don't think so.</p> <p>I have since received application forms to complete, with clauses that are ludicrous! I won't accept them.</p> <p>And yet still nobody from Jawitz will pick up the phone to discuss, or ask if I am satisfied or even find out whether I eventually received the service I should have.</p> <p>They don't care!</p>

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Replies (2)
Jawitz Properties
Jawitz Properties's reply03 Mar 2017, 08:41
Official

Dear Mark,

We have noted your review regarding the rental service that you received. We have escalated the matter to our Gauteng Rentals manager, who has since been in contact with you.

We sincerely apologise for any inconvenience this matter has caused. We understand your frustrations and appreciated your feedback.

We are aware that you have found an alternative unit to meet your needs and we wish you all the best.

Kind Regards,

Jawitz Properties Head Office

MH
Mark H's update03 Mar 2017, 09:26
Reviewer Update

Thanks for the response, and eventual contact from Jawitz.

No, I will not be removing this post.

And please inform Lindy to stop calling me. It is not that the apartment that I saw was not suitable. It was that as a result of her not arriving on the day arranged, I managed to find other options, in the same complex, and I took that option. Simple as that. Jawitz lost out.