RB
Roche B

1 reviews | Active since Oct 2022

27 Oct 2022, 11:40

Poor and Unprofessional Property Sale

It is with sad and furious regret that I would not recommend this property agency to anyone planning to enter the property market .Unprofessional and unreliable service, was the experience we had when we recently purchased our very first home. What tops this up, is the fact that the agent who was on the sale is the principal of the Kuilsriver branch, Cape Town and together with his managers(Russel Berkman) are now giving us no other choice than to take this up with board. The ultimate issue is, we bought this property from the agency who now seems to be shifting their poor service on to the sellers which we the new owners had no contact with until things got out of hand. This should be an alert to all young and first time buyers. Companies as big as this can also treat clients like nothing and does not seem to even care to rectify their poor service at all. Watch out and don't trust these agents without keeping your paper trail and other types of proof. We have all our proof and invoices which we will disclose to the necessary parties.

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Replies (1)
Jawitz Properties
Jawitz Properties's reply28 Oct 2022, 13:14
Official
 Dear Roche 

We note your feedback and understand that your first-time home buying experience was certainly not as we all had expected. There were certain aspects to your experience that were outside of our control. 

Despite reaching out and engaging with you, with your husband and the agent, in an endeavour to resolve the matters, there was no consensus between the parties to agree on an alternative solution. 

Regrettably this is disappointing all-round for all parties including ourselves. We do wish you well in your new home. 

Regards
 Jawitz Properties Head Office