Pathetic behaviour towards clients

So when moved from vanderbijlpark to Kempton in 2017 renting from jawitz. Upon occupation that same night we had problem with geyser. We inform jawitz of the problem it doesn't get fixed. The following Saturday our electricty goes completely down at about 18:30 the evening. We find out that it tripped at the box outside. We ask the security where the caretaker lives, sorry no caretaker in this complex... security doesn't have keys to the box he says only the agents have keys. We call the agent we renting from about 20 times to no avail we find other numbers of agents from the same office but no one can help they state that only on Monday can they come unlock box and switch on electricity. We even find the owner of jawitz number we give him a call. I explain to him that we did previously advise of problem with geyser and that it keeps tripping electricity at db board but as of yet no one has resolved the problem and now it tripped at main box under stairs which is locked. I explain I have 4 kids that have to bath we were busy prepairing dinner and now what am I suppose to do. This arrogant man tells me so what my girl what do u want me to do must I now pay your dinner... series I want you to fix the problem. Luckily on Sunday there was one of the agents from jawitz which gave us a call back after seeing a missed call from me. This kind gentleman went out of his way to help us and about an hour after his call my electricity was back on. I can't remember his name.

So in 2018 we moved from that complex to complex next door also still renting from jawitz. Barend showed us the place and had us complete new lease agreement and we were set to move the end of September. We pay the extra cost for new lease agreement and top up deposit for unit as rent is more. We pack everything and what happens I get informed we can't move because we have to give month notice. What the hell. We looked at the new place beginning of month documents were signed etc and we were told we can move end of month. I start unpacking but highly upset at the situation and then after a lot of back and forth I get a call 4 days after around 2pm I can move to new place but it has to happen that same day. How the hell do u expect me to move in a couple of hours this after I started unpacking. I speak my mind and it gets settled that we have 2 days to move. Cool no problem.

So for 2 months I don't get a water bill. We called Barend because of this and he said he'll get back to me regarding matter I said ok because I dont want any surprises in january with bill. In January 2019 I receive a bill I go to discuss matter with Deseree I explain to her regarding my previous calls to Barend and our discussion. I advise her that I can't pay this right now but will rectify as soon as I can.

I paid R1000 toward the water bill on 27 February with the plan to pay another R1000 on 3rd. What happens my electricity meter gets blocked. I'm without electricity for whole weekend with a fridge full of food which is defrosting by the second. Tried contacting Deseree numerous times at office and on her cellphone but unreachable. My electricity meter was blocked without warning or notice. Disgracefull to say the least.

Also received an e-mail 2 March 2019 stating I have to move by 31 March because of unpaid rent. ***??? My RENT gets paid every month... She stated that we have not paid rent for the Month of March. I paid my rent for March on 27 February. I sent her the proof of this too. So somewhere someone is not doing their job correct as if they checked their banking they would have seen that I made my Rent payment 27th and that it cleared 28th in their account.

They are quick to want to make statements like this but here I am a paying tenant whom has advised them a couple of months ago about the stove I can't use and the tiles pulling ago from walls in bathroom and going to fall that still hasn't been fixed.

Jawitz Kempton Park is a lousy rental agency with no regard to their clients.

I'm fully aware that this review won't help me but it puts a knock on their image. Their client relationship is pathetic. Do not rent from them.