No trace of our deposit

We moved out of a rented premises that Jawitz managed at the end of July the inspection was completed on the 2nd of August. 10 days on and we have received no feedback on our deposit refund. I emailed on the 12th and I recieved a mail back asking if i could please send proof of payment of the deposit which was 6 years ago. We also requested a walk through on 2 separate occasions when Jawitz took over the management and they never bothered to do it for our protection.

I need assistance, otherwise I will be going to the rental tribunal.

Ryan.