Jawitz Properties Brakpan - Bad service

I had recently moved into a new place and the estate agent had informed me that the apartment will be repainted and the carpets will be cleaned about 2 weeks before I move into the property. When I moved into the property, the place was extremely dirty and the carpets were not cleaned and had a terrible odour. I had sent the estate agent emails daily to get feedback about this issue and no response. Only when I called the estate agents boss did action take place. This is just unprofessional especially when you have paid for your rent and your landlord has paid an agent to handle the property and nothing happens.