1 reviews | Active since Aug 2025
JAWITZ PROPERTIES
I recently enquired about a property in Rivonia. The estate agents, Sasha and Luke, sent us voice notes and provided an address for the viewing.
After driving a considerable distance to the property, it became clear that this was not the property I had originally enquired about. We had effectively been sent to view a completely different property.
When I contacted the agent to query the situation, he responded in a very arrogant and unprofessional manner. Instead of addressing the issue, he explained that the property I had enquired about required too much maintenance and would not be a good purchase. That decision should be left to the buyer.
To make matters worse, when I expressed my dissatisfaction, I was told, "If you want to leave, then leave." I found this response extremely dismissive and disrespectful, particularly after the time and effort we had invested in travelling to the viewing.
This was a highly disappointing experience and a complete waste of our time. Based on the service I received, I would not recommend this agent and would encourage sellers and buyers to carefully consider who they choose to work with.
Regards
Jawitz Properties Head Office
Regards
Jawitz Properties Head Office
We have investigated your experience further with our Sandton sales manager that has also tried to connect with you. We understand your frustration and how disappointing it must have been to invest your time travelling to a viewing, only to find that it was not the property you expected to see.
Regardless of the circumstances that led to this decision, we acknowledge that the experience did not meet the standard of service you should reasonably expect from us. We also recognise that the situation was not handled as effectively as it should have been once your concerns were raised. For this, we sincerely apologise.
We value your feedback and have addressed the matter internally to ensure that we learn from this experience and continue improving the service and communication we provide to our clients.
Regards
Jawitz Properties Head Office
We have investigated your experience further with our Sandton sales manager that has also tried to connect with you. We understand your frustration and how disappointing it must have been to invest your time travelling to a viewing, only to find that it was not the property you expected to see.
Regardless of the circumstances that led to this decision, we acknowledge that the experience did not meet the standard of service you should reasonably expect from us. We also recognise that the situation was not handled as effectively as it should have been once your concerns were raised. For this, we sincerely apologise.
We value your feedback and have addressed the matter internally to ensure that we learn from this experience and continue improving the service and communication we provide to our clients.
Regards
Jawitz Properties Head Office