Irresponsible and unprofessional customer service

We are writing this as we are absolutely horrified by the way Jawitz Estate/Letting Agents treated us. Their unprofessionalism speaks for itself. We rented an apartment through Jawitz in 0ctober 2015 - paid 3.5 months rental in advance.<br> On arrival at the apartment with Sandra K from Jawitz - found the flat had not been entered at all by Jawitz, therefore noted it had not been cleaned for five months, totally ill equipped for a rental i.e. broken kitchen utensils and uninhabitable. Some windows and doors were either broken and in need of repair.<br> <br> We had been assured by Sandra K of Jawitz, that all our requests for parking wifi cleaning etc would be available prior to arrival.<br> <br> Apartment took three days to clean, which we had to oversee - therefore unable to occupy. Also no parking, no wifi etc were available on arrival.<br> <br> Further five weeks for repairs and purchases to be completed. Some still outstanding.<br> <br> Contacted CEO and Chair of Jawitz for compensation. We were offered what equated to three days rental.<br> Nothing for the stress and inconvenience for us having to do their job. Totally unprofessional and unacceptable.<br> <br> A fuller report on the above available to all if required.