Exploitation, lack of communication and no professionalism

I have been working with Jawitz the last 2 years since the passing of my mother. Though living abroad we inherited her property and have been using Jawitz to help us with tenants and property management. The first agent who initially worked with my mother on the property was aware of her passing and it feels as though she used this as a way to exploit us. As we are not in South Africa to physically check on the house, I spent nearly R45000 in repairs that were not repairs as the tenants continually complained about issues and eventually after many calls, messages and emails the agent showed that she was not having that repairs done in the way that was reported to me. Management got involved and a new agent was assigned. There was no entry or exit inspection on the first tentants, so all damages were liable to me. When the new tenants moved in, I asked if a list of everything to be repaired could be sent to me with the quotes so that we could repair the house accordingly and I can budget, but till today nothing has been received. Unfortunately the only thing that happens is the agents tell me when something is urgent and needs immediate repairs when it could have been solved if we had planned earlier as discussed. It's also hard to do urgent repairs when I do not live there and do not have liquid cash each time an issue pops up (hence the earlier request so I could budget and avoid issues) This has caused many frustrations between the tenants and myself and makes it appear as a landlord I am not doing my job when the issue is lack of communication. The tenants had given notice in Oct 2023 that they would be leaving the property, as of today I have no information on whether they have left, if an inspection was done or where the keys are. Jawitz has really exploited the fact that we live overseas and cannot frequently check on the property. I have many messages and emails to show this and happy to share the journey as it feels like I'm going crazy