SM
Seipati M

1 reviews | Active since May 2018

17 Jun 2025, 16:30

Disrespectful and Unorganized service.

I am have very appaled by th service. How can people be so unorganized and dishonest. I vacated my apartment on the 31st of May 2025 and inspection was done. Then I was charged for June rent and effluent charges. Had to fight to get that reversed, after your agents ignored my calls for a week. Finally got hold of someone who told me that that they are working on it, this was two weeks ago by the way. Thereafter they tell me about a "toilet knob" but here the funny thing. I produced clear pictures that the knob was like that when I got there. Now the maintenance agent is telling me that "the owner has the final say" what??so we disregard all facts now and go with the owner. It gets worse, now, bear in mind that outgoing inspection was done 18 days ago, the agent wants to "pop by the unit to check something" what the hell? I have records of everything and I will share them as far as I possibly. Disgusting service

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Replies (2)
Jawitz Properties
Jawitz Properties's reply18 Jun 2025, 08:18
Official
Dear  Seipati, 

We have noted your review and investigating your experience further with our Head of Rentals.

We will revert once we have feedback.

Regards
Jawitz Properties Head Office

Jawitz Properties
Jawitz Properties's reply18 Jun 2025, 13:07
Official
Dear Seipati  We're truly sorry to hear about your experience as this is not the level of service we aim to provide.  After our investigations with our rentals team, we would like to clarify that your deposit refund is currently the subject of a dispute between you and the property owner regarding damages. In such situations, the Rental Housing Act requires us to follow a set process: if there are any claims of damage (even if disputed), the landlord is allowed up to 14 days after the repairs to process the balance of the deposit.  As managing agents, we are obligated by both the law and our mandate to act on the landlord’s instructions while ensuring that all documentation including your inspection reports and photographic evidence is fairly considered.  Your concerns around communication delays are duly noted, and we sincerely apologise for the frustration caused. 

Regards
Jawitz Properties Head Office