Disregarding client complaints

Seven days after I've written my initial review and complaint and the business still has not responded. I am still being sent from pillar to post. If this is how clients get treated even after raising their concerns, I am really worried about this business and where it will end up. It does not place the customer at the centre of everything they do. I am extremely appalled by this type of treatment received from Jawitz properties Welkom. What would a business lose by simply giving their clients the respect and treatment they deserve? At the end of the day, the money they bring to the organization concerned, they work hard for it no matter how little it may be. No one deserves to be treated the way I was treated by Jawitz properties.