Disgusting Service - Nelspruit Branch

<p>Jawitz Lowveld has been managing our property for the past 6 months, under the management of Mauritz Tesnar.</p> <p>The property is owned by my 76 year old mother, and the purpose of the property is provide her with an income. The strains of managing 4 rentable buildings became too much for her to handle and thus we enlisted the services of Jawitz Lowveld to manage to the property, with the ultimate goal of selling the property.</p> <p>We were told they should manage it for 3 months, get it running smoothly, and then bring buyers in. They promised a very livable income from the property until the property was ultimately sold. It has been 7 months. Very little income, and not a single viewing to buy.</p> <p>We have not yet received a copy of the management contract that we signed. There are 3 out of 4 buildings rented, yet we have not yet seen, let alone signed a single lease agreement, but apparently they exist.</p> <p>We receive statements showing extremely high expenses, and yet we are getting phone calls from contractors that Jawitz has brought in, threatening legal action due to non payment. Eskom is paid late, resulting in penalties. When we tell them to contact Mauritz, they tell us he doesn't answer.</p> <p>When we try to query anything, Mauritz and Josef don't answer or return calls, and when they do we get the distinct impression they are telling us what we "want to hear", or we are met with aggression (from Mauritz specifically). There was a time when I contacted Isabel to discuss the disappointing service we have received, and we were equally let down. It seems incompetance and lack of interest rises to the top at Jawitz Lowveld.</p> <p>The single tenant that was living on the property before Jawitz was involved has told us she has to beg for an invoice, and when she does it is an SMS from Mauritz with a round number to pay including electricity. VERY UNPROFESSIONAL!</p> <p>Where things get completely unprofessional, and frankly disgusting, is when someone approached us directly to buy the property, we asked Mauritz to please arrange for the tenants to be available for a viewing at 5pm today. He slammed the phone down in my mothers ear, and proceeded to whatsapp me that he is no longer interested in managing the property and will drop the keys off with my mother at 5pm.</p> <p>He then asked, later on, what is a fair commission they should take as they are entitled to the commission for the remainder of each tenants lease! Is he joking! He was the one who said he wasn't interested! My response was to ask him for "a copy of the contract that my mother signed". They told me they don't have it. Is this a joke!!!! Even if there was a contract, he is the one saying he isn't interested in managing the property. Why should they get a cent!!!</p> <p>Needless to say, he didn't even bother pitching up to deliver the keys, nor even let the tenants know that there was a viewing. This resulted in wasting the time of the tenant, the customer, and the potential buyer. Forgive me for sending an extremely french laden voice note to Mauritz after this, but in anger and frustration with your company I didn't know what else to do. Feel free to contact me on ********** to discuss.</p> <p>At this stage I just want the keys back and let the nightmare of Jawitz Lowveld drift into a distant memory, but if needs be I will take this further, because this...IS DISGUSTING!</p>