Deposit not refunded by Jawitz Bloemfontein

On the 22nd January 2019 Jawitz Headoffice informed me that they will investigate my complaint. I got a response from Jawitz Bloemfontein on the 29th January where I was informed that I am responsible for repairs that need to be done in the unit and that the cost of these repairs will be deducted from the deposit. Previously I did send them a mail explaining to them that no incoming inspection was done as required by the contract ,this was confirmed by Johan Griessel (Principal/Property Consultant).I can therefore not see why I must bear the cost for the holes that was drilled in the walls as these holes were already there . I am now being held responsible for the agency not doing there job properly by not doing an ingoing inspection. On top of that no outgoing inspection was done ,there was no communication from the agency to arrange for an outgoing inspection. On the 30th November 2018 when I vacated the unit my daughter phoned the agent Stefan twice , 9h40 and 10h10 so that we can inspect the unit. Both times he informed us that he is not available and that we must leave the keys in the drawer in the unit. Since then I was never contacted by the agency. It seems to me that by not communicating with me that the agency are trying to make me responsible for the repairs while all this could have been resolved amicable if they have the done the inspections as required by the contract.