BAD SERVICE FROM YOUR NELSPRUIT BRANCH
<p>Dear sir,</p> <p> </p> <p>I have now been waiting for more than a week and a half for a management contract.</p> <p>I have two small units that I wish your company to manage.</p> <p>I was in contact with Josef and his agent in Hazyview, Mauritz.</p> <p>I took Mauritz to view the units and I gave him the keys to the one unit that is still unrented.</p> <p>Both Josef and Maurity do not answer either emails or SMSs. And they very seldomly answer their phones.</p> <p> </p> <p>I am not used to businesses being run in this fashion!</p> <p>I am thoroughly fed up with your company and I would like my keys returned to either John McCarter of Hazyview (Mauritz knows the address) whose number is ********** 655 or to the other tenant, Mr Willis ********** 214).</p> <p> </p> <p>This must be done as soon as possible.</p> <p> </p> <p>Yours sincerely,</p> <p>Clint Warren.</p>
Dear Clint,
We unreservedly apologise for the poor communication. We pride ourselves on quality feedback and we have not delivered on this standard and we have let both you and ourselves down.
We understand from our Nelspruit office that Mauritz and yourself have been in contact today and have agreed on a way forward.
We thank you for bringing this to our attention and affording us the opportunity to improve.
Dear Clint,
We unreservedly apologise for the poor communication. We pride ourselves on quality feedback and we have not delivered on this standard and we have let both you and ourselves down.
We understand from our Nelspruit office that Mauritz and yourself have been in contact today and have agreed on a way forward.
We thank you for bringing this to our attention and affording us the opportunity to improve.
Well, if you can call a sarcastic reply from Mauritz blaming me for the bad service I received then "agreeing on a way forward," as you put it, was agreed upon -- by him.
I quote verbatim :
"Thank you so much for your complaint with head office. Slight misunderstanding between me and Josef. And there for you did not get the much needed attention you wanted.
We will be returning the keys for you. Within this week."
So I am to blame for contacting you because I wasn't happy.
No apology, and no actual timeframe for the return of my keys.
Very professional indeed.
My opinion of your company stays the same -- shoddy srvice.
Clint Warren.
Well, if you can call a sarcastic reply from Mauritz blaming me for the bad service I received then "agreeing on a way forward," as you put it, was agreed upon -- by him.
I quote verbatim :
"Thank you so much for your complaint with head office. Slight misunderstanding between me and Josef. And there for you did not get the much needed attention you wanted.
We will be returning the keys for you. Within this week."
So I am to blame for contacting you because I wasn't happy.
No apology, and no actual timeframe for the return of my keys.
Very professional indeed.
My opinion of your company stays the same -- shoddy srvice.
Clint Warren.