Absolutely disgusting and unproffestional
<p>Arrived in JHB last night to move into our new place with our dogs.. to find gates don't lock properly..oven doesn't work.. place hasn't been clean.. shower is disgusting..place was supposedly repainted which it most certainly wasn't. Place stood empty for a long time and on the way we move in they haven't even done the fixing etc. Wake up on our first morning and there's no water.. after a long drive from CT to JHB and haven't been able to shower or make food in the oven and to be sleeping in a dirty house.. and all we be is..it's okay.. don't worry..We understand your frustration. NO!! You definitely don't.. if you did.. this wouldn't be in the condition it is.</p>
Dear Jenevieve,
We understand that our Regional Rentals Manager, Elosié did contact you yesterday to discuss this matter and Jawitz Properties assisted with putting you up in the Rivonia Road Lodge for the night and scheduled professional cleaners for today. The locks have since been replaced and an inspection was completed.
There was a water outage in the suburb yesterday preventing us from cleaning immediately. This was unfortunately beyond our control.
We appreciate your feedback.
Dear Jenevieve,
We understand that our Regional Rentals Manager, Elosié did contact you yesterday to discuss this matter and Jawitz Properties assisted with putting you up in the Rivonia Road Lodge for the night and scheduled professional cleaners for today. The locks have since been replaced and an inspection was completed.
There was a water outage in the suburb yesterday preventing us from cleaning immediately. This was unfortunately beyond our control.
We appreciate your feedback.
Firstly, locks were not replaced. The front gate lock was worked on, purely for us to get access into the property as it took about 10 minutes just to get in through the gate, due to the state of the lock.
Secondly, one night in a road lodge versus so far 4 night's of pure unhygenic hell! And feeling unsafe in a property that does not have all locks, doors and security gates that do not function properly.
Thirdly, we have lost almost a week of work due to sorting out issues that should have been, as per signed contract, PRIOR to us taking occupation. We have work and interviews etc to be taking care of and do not have time to be home baby sitting unprofessionaly dealt with issues.
We were mislead regarding the recently repainted interior which was given in writting by Franki, which is most certainly not the case, as confirmed by Eric, the independent contractor Jawitz sent out to us to do an assessment of the property.
When requesting photos of the main room and bathroom, Franki informed us it was not possible, as the main room was locked, which was incorrect, as there are no keys for any of the bedroom doors.
No property inspection was done when we arrived at the property, as it should have been done, as per the contract.
As per the contract, 2 working sets of keys and remotes is required to be handed over when taking occupation, which did not happen. One set was given and one remote. Last week Friday, Eric met us, close to his place of residence, to have a second set cut, of which not all are working, and still no second remote, however, Eloise, did state we could have one done and send through the invoice to Jawitz for them to reimburse, yet again, a further inconvenience to us.
Further more, we incure daily costs of eating out as we can not prepare food as the oven and store are not in working order and we do not have time to have people come to sort out all these issues that should have been attended to and sorted out PRIOR to us taking occupation.
We, the tenants, were not informed nor was it disclosed, prior to us moving in that there were all these issues with the property. And, to top it off, a massive health and saftely issue, the fact that there is a plug socket right by an area of the wall where there is damp.
Eric, the contractor that Jawitz sent confirmed and reported this in the report.
Firstly, locks were not replaced. The front gate lock was worked on, purely for us to get access into the property as it took about 10 minutes just to get in through the gate, due to the state of the lock.
Secondly, one night in a road lodge versus so far 4 night's of pure unhygenic hell! And feeling unsafe in a property that does not have all locks, doors and security gates that do not function properly.
Thirdly, we have lost almost a week of work due to sorting out issues that should have been, as per signed contract, PRIOR to us taking occupation. We have work and interviews etc to be taking care of and do not have time to be home baby sitting unprofessionaly dealt with issues.
We were mislead regarding the recently repainted interior which was given in writting by Franki, which is most certainly not the case, as confirmed by Eric, the independent contractor Jawitz sent out to us to do an assessment of the property.
When requesting photos of the main room and bathroom, Franki informed us it was not possible, as the main room was locked, which was incorrect, as there are no keys for any of the bedroom doors.
No property inspection was done when we arrived at the property, as it should have been done, as per the contract.
As per the contract, 2 working sets of keys and remotes is required to be handed over when taking occupation, which did not happen. One set was given and one remote. Last week Friday, Eric met us, close to his place of residence, to have a second set cut, of which not all are working, and still no second remote, however, Eloise, did state we could have one done and send through the invoice to Jawitz for them to reimburse, yet again, a further inconvenience to us.
Further more, we incure daily costs of eating out as we can not prepare food as the oven and store are not in working order and we do not have time to have people come to sort out all these issues that should have been attended to and sorted out PRIOR to us taking occupation.
We, the tenants, were not informed nor was it disclosed, prior to us moving in that there were all these issues with the property. And, to top it off, a massive health and saftely issue, the fact that there is a plug socket right by an area of the wall where there is damp.
Eric, the contractor that Jawitz sent confirmed and reported this in the report.