2 years unpaid rental. unprofessional

<p>Jawitz had been managing my property for a while now. I'm October 2015 a tenant skipped payment. After several months of trying To recover the payment, the tenant was given notice to vacate the premises. </p> <p>In May 2016 after complaining about this matter, the manager Johan Griessel sent an email to apologise about the bad handling of this account and promised to investigate and get back to me. On May 13. He sent another email to say that they will assist with the legal process of recovering the outstanding rental. May 31 he sent an email to say the full amount has been recovered from the tenant. Months went by and when I enquired with the agent Violet Apleni she said it takes about 3 months for the recovery to be paid over because it lies in a separate account. </p> <p>Till today I have not received the outstanding rental from 2015 and all efforts to receive an explanation are just returned with "I will investigate and get back to you which never happens."</p> <p> </p> <p>I am extremely disappointed by the level of unprofessionalism I keep receiving from this office about this matter. If the money has already been paid in May 2016, i fail to understand why it has not been paid over to me as it should be lying somewhere in their financials unaccounted for.</p>