Beautiful Jewellery, DISGUSTING Customer Service

While the jewellery itself is undeniably beautiful, the standard of customer service I have experienced has been wholly unsatisfactory and falls significantly below reasonable professional expectations.

I purchased a ring for my fiancé, with our wedding only weeks away. Upon receipt, he found that the ring was too tight, necessitating an exchange. I initiated contact last week Thursday to resolve this matter and, despite the time-sensitive nature of the request, received no response until Monday, and only after I had followed up. The absence of proactive communication and lack of urgency in addressing a straightforward exchange is deeply concerning.

To make matters worse, at the point of purchase, the checkout process indicated that a complimentary (free) gift would accompany my order. However, no such gift was included upon delivery. I subsequently contacted the business to raise this discrepancy and was advised that a separate shipment containing the advertised studs would be arranged, with tracking details to follow once dispatched. This has further undermined my confidence in the business's ability to fulfil its representations and manage customer orders appropriately.

Unfortunately, this experience has completely put me off the business. Beautiful jewellery means very little when the customer service fails to meet even the most basic expectations. I would not purchase from them again, nor would I recommend them to others.

DO BETTER!