JASCOM Tello Communicatio - No Customer Service

2 February 2021

Jascom 8 Cosmic Street Linbropark Linbrob Business Franken Wald Sandton 2090

COMPLAIN ABOUT TELLO COMMUNICATIO RADIO SYSTEM

In November 2018 we contact Grant in connection with a radio system for our broiler business. As it play an important role to communicate with the workers on regularly basis in our daily routines. We wanted a system that is reliable and be able to work 24 hours without interference. For that reasons we were willing to pay a little extra to make sure of it. On 30 November 2018, I had to pay the full amount of R47 725-00 for the 10 radios.

Grant and Stan visited us in December on the farm to organize the system on our laptop, because it also could be traceable in case of theft and explain how the radios work. In the beginning it was awesome and it worked smoothly. In March 2019 the first radios started to give trouble and we could hardly hear if the persons were talking. We contact Grant and complain and he said he would look into that. By June 2019 none of the radios wanted to work. We contact Grant again but at that stage he did not work there anymore so we talked to Stan. After several calls and complains and begging them to assist us with the problem. Stan said that the software of the system crashed and that they would come out to the farm to fix the system. Stan and Peter visited us and the radios worked for a week and the same thing happened again – none of the radios worked. We contact Stan again and he asked that we must send it to the office so that they can have a look at it. We send in the Radios to the office. After a couple of months and a couple of phone calls asking them what is going on, when will it be possible to get back the radios, because we are struggling without the radios. There was always an excuse they are waiting for the new software etc., etc., finally we received the radios back and they said that the radios are in 100% working condition. Needless to say the radios did not work at all. We phoned Stan again and again and asked what we probably can do with the radios to solve the problems, because we desperately need the radios. Can he replace it or maybe refund the money so that we can get another system for us, as our production is suffering because of the difficulty of communication with the workers in the broiler houses.

He said he would talk to Peter and see what he can do, but we heard nothing back. In March 2020, I phoned Stan again and he said again he would talk to Peter and find out what we can do. Needless to say we did not hear back from Stan. On 19 August 2020, I phoned Stan again, at first he did not know who was speaking and did not remember the troubles we had. After a while of explaining who I was and all the problems we had with the radios, he remembered. His answer was – “ I’ll talk to Peter and see what we can do, but maybe you must send back the radios and send me an email with the complain about the system, then I would drop it on Peter’s desk and then we can see what he can do for you.” I told him he must talk to Peter so long and phone me with a solution to the problem, because it did not help the first 2 times and if the radios is with them it takes a lot of calling to get any reaction and I am in desperate need for another system. Stan said he would talk to Peter and get back to me, but he will send the address so long for me to send in the radios.

I did not hear anything from him and also did not send the radios. I first want to know what is the plan going forward to help us replacing this system that does not fit the requests of reliability and consistency in working as we asked for in the beginning or give us a refund. The radios did not work even a year and we already had so much trouble. We had a 2 year guarantee, and they must meet us with a solution of another system or our money back.

It is now 2 years that we had the system and if we put the months together that the system was working it is not even a whole year. There is no reason to trust their system or service any more. Jascom actually has no service and do not care about their clients. After 19 August 2020 I never heard of any of them is now 1 February 2021 and still no response.

Thank you for your time and help in connection with the Jascom Company and their very bad customer service.

Ersia van Deventer Bouvest 2359BK ***