Unprofessional, dishonest, deliver terrible service and has a negligence in communications

The best to explain my experience, the owner of the business is unprofessional, dishonest, deliver terrible service and has a negligence in communication skills. I placed an order for three garage doors including the motors and installation. Jacques, the owner of Janet Garage Door Service, attend to my order and I provided him with the sizes of the door that would be required. Before excepting his services, I queried about the ‘Maximum force’ (size) of the motors and he provided me a detailed specification sheet, that stated the motors would be 1000N. He visited the side and took it upon himself to measure the size of the door that would be required before installation, followed by a quote for his services. The quote was excepted, and I paid 50% of the quote as required, thereafter a date, 9th August 2022, of installation was set . On the day of the installation, he did not arrive on site at the time that was arranged. I phoned him and his sister answered, informing me that he had suffered an injury in a head on car collusion and he is in a critical condition and would not be able to install my doors at the moment. She suggested, as a solution that her son, Armand, can provide the services while Jacques is in the hospital, and I accepted the solution. Armand informed me that Jacques still owes money for the doors that he ordered (no sure which company) and he, Armand, asked if I would be so kind and pay the other 50% of the money, for him to retrieve the goods, and I rep**** that I would pay cash on site (which I did) . The door was then installed the next day, 12th August 2022. Armand arrived on site and noticed that the doors was incorrectly ordered, by Jacques, the size of the door will not cover the hole and the specifications of the motors was 600N and not as promised, 1000N. Because of the urgency of the doors, he suggested he would rectify the situation and install the correct size, but unfortunately, he only has one 800N motor available. The doors will then be installed with one 800N and two 600N motors. After installation he suggested that we would have to keep the boxes of the motors and he will communicate with Jacques’ sister about the situation. He then added that we communicate with Jacques to rectify the size of the motors after he is discharged from the hospital. On the 8th of September 2022, I asked Armand for assistance, and provided him with a video for one of the doors that was making an unnecessary sound. He then rep**** that this was not correct, and that he will come and assist, which he did. The sound on the door will stop if opened multiple times, on the day of Armand’s inspection the sound did not occur after opening the door multiple time and he ensured me that I can inform him if the sound returns (he asked me to check if all the bolts are tightened before enquiring his assistance – which I did not do, because I do not feel comfortable in making changes on equipment, that I do not have a understanding for). I informed him on the 4th of November 2022 that the door was still making that unnecessary sound, because we decided that he can return after the construction is completed. It was pouring rain on the 4th of November and Armand asked if he can make arrangement to visits the side on another day, which he failed to do. We then communicate with Jacques’ (7th September 2022) sister who was still in control of his business at the time and informed her of the incorrect size of the motors, after which no communication was received from their side. On 4th November 2022, I enquired about my pervious message of the 7th September, and the only replay was that Jacques is still in the hospital. The day after 5th November 2022, I inquired about their assistance in Jacques business and she informed me that she is not aware of the incorrect size of the motors, that was communicated to her on the 7th of September and that she will return with information on the situation. I informed her that I will provide them with 3 months to return with information on how they will rectify the situation. 18th of January 2023, I communicated with Armand after he failed to assist with the sound on my door, which I only received feedback on the 12th of February 2023, only to promise that he will call me during the week to make arrangement for inspection. On 12th February 2023, I communicated with Jacques to enquire on how we will go forward to rectify the size of the motors. On 14th February, he accused me of being dishonest about the size of the doors, that he had to rectify after his measurements was incorrect. He then added that he will only rectify the size of the motors after I pay the new quote that he will provide for his own negligence. Adding on this personal attack, he mentioned that Armand had to return, more than once for false information on a door that was making an unnecessary sound, which was not correct since he only returned once and failed to rectify the problem.

Jacques fails for assist to rectify any of the negligence on his side and informed me that we both where dishonest and this will make the case settled.

Think it over before using this business, because you will be blamed and criticized for all the owners negligence and dishonesty.