Jakes Cellular c/o Vodacom owing thousands

My family and I have been loyal to Vodacom for the last twenty years, always dealing with Jake's cellular.

I am having issues for the past year which neither Jake's cellular nor Patricia from head office are willing to attend to.

1) unfair charges for content services which I cancelled

2) false promise upon upgrading my contract previously n to date I haven't been compensated

3) Another contract in question was not cancelled on time when I requested and i was forced to pay. Then, without my consent or approval, another contract was signed up.....i didn't even ask for it. This too I was forced to pay for

Jake's cellular n Patricia from vodacom Polokwane head office, refuse to follow up on my concerns.

Vodacom needs to hold their stores responsible for their ********** behavior towards its customers.

Totally disappointed in the system.