WORST SERVICE EVER

Worst service I have ever experienced at Jaguar West rand! I feel so negative I don't ever want to drive a Jaguar again...... worst worst worst! I actually want to cry. Feel helpless, hopeless and super frustrated! Booking was fine for service until my car was there.... At the end of the day I heard that bonnet couldn't open so oil couldn't be filled etc. So car had to stay over. Next day had to phone 14:00 because haven't heard any updates. To only hear there is damage to bonnet and they need to order parts to fix. Car can stay another day or we can arrange for car to come back later......then I took it in the following week. I had to arrange all communication. So another booking was made. When I took car in again, i had to phone again for updates. Repairs on bonnet done, but I also mentioned, there is something shaking when I stop and then drive off. They said they washed the engine, it will be fine now. It was zero percent better. I phoned back, spoke to service person.........talked to me like I am a dog and stupid. No respect. Took my car in again. Another guy investigated and evennnnnnnnnntually the problem (?)was found. He also said the previous guy didn't do his job properly. A report will be sent to me for insurance in the next 24 hours. That was 3 weeks ago. I'm still waiting for the report after I asked twice again when I will receive it. Today again and reply - we are waiting for a quote on tyres. Absolutely NO communication and updates...... empty promises. WORST SERVICE I have ever ever ever experienced and it's like they don't actually have a CLUE about the service of Jaguars, interpersonal connections and skills.......and average human service skills in general.

I want to actually sell my car and just never need to deal with Jaguar again.