JM
James M
1 reviews | Active since Sept 2012
16 Sept 2026, 12:43
Worst Service and Unwillingness to Assist
I reported my bad service by the dealership to Jaguar Land Rover and they sided with their dealership and decided to ignore my complaint.
My car has been with Land Rover Centurion for more than a month for what was supposed to be a general service. They gave me an ETA of 14days which l was forced to accept without a courtesy vehicle.
The ETA has been increasing weekly and has now gone beyond a month.
Jaguar/Land Rover simply said, nothing can be done even though the vehicle is under extended maintenance plan sold by Land Rover Centurion!!
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Jaguar Land Rover South Africa's replyOfficial
17 Sept 2026, 08:39Dear James,
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to a Senior Case Manager who will be in contact with you to assist further.
Regards, Land Rover South Africa
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to a Senior Case Manager who will be in contact with you to assist further.
Regards, Land Rover South Africa
Jaguar Land Rover South Africa's reply17 Sept 2026, 08:39
Official
Dear James,
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to a Senior Case Manager who will be in contact with you to assist further.
Regards, Land Rover South Africa
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to a Senior Case Manager who will be in contact with you to assist further.
Regards, Land Rover South Africa