use them at your peril

I serviced my car at Menlyn Land Rover for the first and last time on the 20th of August . This turned out to be a disastrous mistake. The initial service reception, the lack of feedback, to the quality of the work was shoddy. Staff were unprofessional and non committal.The car was delivered late.I was on the verge of hiring a car/taxi to go home. My service book was not stamped, the reminder stamp not put on the window and today i find that the cars key (which had its battery replaced) fell apart when i tried to deactivate the child lock. To add insult to injury when i returned on the 20th to have my book signed (even when arranging with the service advisor) , the service advisor had left for home. I now question whether a service was done at all or whether i only had a car wash.<br> <br> Even after formally complaining in writing the LR management, i only got a response about 1.5 weeks later. Then it was my follow up to LR South Africa that prompted the response. <br> <br> When LR eventually called , all they could say they were sorry and wanted to know from me if they could close the case. I was expecting more in terms of an apology. Wouldn't you?