Unhappy Customer due to bad service - Land Rover The Glen

<div>I took my car for service in December 2024, it had some noise when turning to my right. I asked them to check it for me and they diagnosed it and gave me a quote of R25 600 to fix it. They had to replace a drive shaft. I said because its towards holidays I will bring it this year. I rather leave the car behind and use my other car. I called them last month and they booked it in for the 23rd of Feb.

Monday the 26th of Feb they called me to say they have fixed the car. The noise is gone but when test driving the car they heard another nocking noise which they could not hear the first time due to the grinding noise and it had to do with a suspension and gave me another quote of R23 000. Meaning they diagnose cars by driving it only. When I took in my car the nocking noise was not there. I then declined the quote, went and fetched my car. Just when I left I could hear the grinding noise which they said is gone. I packed the car and test drove it again Wednesday night. Nothing changed. The grinding noise was still the same. I took it back on Thursday the 28 of Feb. Friday Samantha called me to say they are still busy diagnosing the car and will give me a call on Monday as she is not working on Saturday.

Yesterday she did call to give me another long story and now it has to do with a gearbox and giving me another quotation of plus or minus R100 000 wow. Meaning if I accepted the quote I was given last week I would have paid second and the noise remains

My question is, since I asked them to check the car for me first time how come they did not see the real problem from the beginning. Its like I took my car to a bush mechanic who will diagnose the car by driving it, no diagnostic machines. Even the bush mechanic will do better in this case. Imagine giving me different stories every time but the problem is still there.

On top of that when I asked for the old parts I'm told no, you don't get old parts even though you paid cash otherwise you will have to pay extra. We send back the parts. But this was not explained before

I'm very disappointed</div>