PD
Preetha D

1 reviews | Active since Jan 2021

22 Apr 2021, 15:07

TOTALLY DISAPPOINTED LANDROVER DURBAN

My vehicle was taken to Landrover Durban on 29 March 2021 .A claim on my extended warranty was submitted on the 15 April 2021 .What happened from date of acceptance of delivery to 15 April 2021 is unknown .Parts delivered on 20 April 2021 but i am told that the vehicle will only be ready perhaps next week .A full month will be 29 April 2021 and i sit without a vehicle .I am offered a courtesy car but requested to sign for an excess of R40k if the car is damaged as my car does not qualify for a loan vehicle .The level of service at Landrover is definitely diminished .JLR Should actually leave the country .Never again will i buy a vehicle from them and totally discourage anyone else from investing in the brand .Gone to the dogs .I wish i had read all the complaints about this brand before i bought

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Replies (1)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply23 Apr 2021, 08:01
Official
 Dear Preetha, 

We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Our Customer Relationship Centre will be in contact with you to assist further.

Regards,
Land Rover South Africa