1 reviews | Active since Jul 2015
Terrible Service Land Rover Bloemfontein and Land Rover Customer Care Cas ***
After taking my vehicle in to Land Rover Bloemfontein 320km round trip and assurance that my battery was not faulty just needed a boost , it appears there is still an issue , Joneline (service consultant) best response is next time you are in Bloemfontein you can come in to have checked, I am now the proud owner of a Land Rover that needs to be jumped started wherever it goes roughly about 25 times in the last 5 days , but next time you are in Bloemfontein!!! When i collected mid day i asked Candice to make sure that the error was definitely not a boost upon which i she said it was not , i advised her that i am not local and should it still not be right they should come and collect my vehicle but that kind of service eludes the Bloemfontein branch , i have a previous issue of my vehicle smoking (third time it need to go in) and now the battery issue (second time) that i dont believe they will ever correct , I could not believe that this is in anyway acceptable , hence my call to Land Rover Customer Care , Lerato opened my case given over to Fortunate , got a response the same as Bloemfontein they cant help in anyway and next time im in Bloemfontein , i then responded and to date absolute radio silence , it would appear that Poor service delivery and Zero Accountability of the dealer network is the order of the day , and those that are meant to help them in the right direction and find solutions where service has not been delivered remain absolute silent , I jump start my car outside Woolworth with much understanding that i advertise the service to which new and old customers should become accustomed to. I ask myself have i done something wrong or are my expectations to high , am i been punished , after all , all i did was buy a Ranger Rover and expect that service would come with the expensive price tag , that when i take my vehicle in for smoking out the bonnet , that it is resolved , and when i take it in because it doesnt start and needs to be jump started , that i would start the next time i push the button , unfortunately not the case, The scary thought in my head is that unless, i dont jump up and done scream and shout do the whole show , nothing will get done , but that i wont , as it is not who i am, It would be a sad point in case if this is Land Rovers Expectation
We are sorry to learn about your unfortunate experience.
Kindly provide us with your name, surname, contact number VIN and mileage so we can investigate and see how best we can assist.
Alternatively you can send an email to ***********, with the above details.
Regards.
LR SA.
We are sorry to learn about your unfortunate experience.
Kindly provide us with your name, surname, contact number VIN and mileage so we can investigate and see how best we can assist.
Alternatively you can send an email to ***********, with the above details.
Regards.
LR SA.
Thank you for your valued response.
Our CRC department is looking into the matter. Your Case Manager will be in contact with you to resolve your concerns in an amicable manner.
Regards,
Land Rover South Africa.
Thank you for your valued response.
Our CRC department is looking into the matter. Your Case Manager will be in contact with you to resolve your concerns in an amicable manner.
Regards,
Land Rover South Africa.
