LF
Luisa F

1 reviews | Active since Apr 2019

29 Apr 2019, 13:55

Terrible Customer and After Sales Services LANDROVER SA

My husband got me the Ranger Rover Velar over a year ago. We purchased the vehicle from EastRand and we had no problem with the service we received from our sales consultant. This is my 10th year driving a Range Rover and I must say the service we have received from Range Rover has been shocking in the last couple of months. I have tried calling Land Rover South Africa over 10 times, I just get put through to one person to the next to the next and get cut off and no one can help.

My car was called in for a recall, because we live in the Northern suburbs we decided to take my car to the Landrover on Witkoppen as they are the closest to where we stay. The car went in for the recall and we needed to fix the screens at the back. The car came back from the recall doing weird things and they didn't fix the screens. The car went back for the recall and came back still doing weird things. This is not a cheap car and the fact that my boot sometimes doesn't close, my radio doesn't work for a whole day, the car starts beeping even when there is no car in front of me? The screens were still not fixed as we are told the car has to go back to the original dealer where we purchased the vehicle. So if we move to Cape Town we need to take the car to Boksburg to fix our screens? For a R 1 200 000.00 this is the run around you are given?

LandRover South Africa I am so very disappointed in your terrible customer and after sales service.

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