CV
Carel V
1 reviews | Active since Jun 2023
05 Jul 2023, 14:08
Shocking service from JLRSA
I had the rear window of my Range Rover knocked out in a car burglary 2 months ago and JLRSA have been entirely unhelpful and unaccountable in getting this repaired. After two months they've now informed me they hope the part will be in the UK in another 10 days, but they offer no reassurances and also cannot tell me how long it will then take to get the part in SA. My wife and I have been very loyal Range Rover supporters and haven't owned another brand of car for 10 years, but their attitude and service has been so poor, that I will sell both our cars and never own another JLRSA car again. Having now read some of the other report on Hello Peter, I shouldn't have expected any more than the service I got.
Helpful (0)
Replies (3)0
Replies (3)
Jaguar Land Rover South Africa's replyOfficial
05 Jul 2023, 16:43Dear Carel,
We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's reply05 Jul 2023, 16:43
Official
Dear Carel,
We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
CV
Carel V's updateReviewer Update
10 Jul 2023, 20:41Dear JLRSA
It doesn’t help to publicly undertake to escalate or attend to an issue and then to continue to ignore it and hope it goes away. This reply is really just to ensure other readers know there is no substance to your automatically generated response and no actual intent to resolve the problem.
It doesn’t help to publicly undertake to escalate or attend to an issue and then to continue to ignore it and hope it goes away. This reply is really just to ensure other readers know there is no substance to your automatically generated response and no actual intent to resolve the problem.
CV
Carel V's update10 Jul 2023, 20:41
Reviewer Update
Dear JLRSA
It doesn’t help to publicly undertake to escalate or attend to an issue and then to continue to ignore it and hope it goes away. This reply is really just to ensure other readers know there is no substance to your automatically generated response and no actual intent to resolve the problem.
It doesn’t help to publicly undertake to escalate or attend to an issue and then to continue to ignore it and hope it goes away. This reply is really just to ensure other readers know there is no substance to your automatically generated response and no actual intent to resolve the problem.
Jaguar Land Rover South Africa's replyOfficial
11 Jul 2023, 08:17Dear Carel,
Thank you for your valued response. We can confirm you that your concerns were noted and escalated.
We will request for your Case Manager to contact you shortly for further assistance.
Regards,
Land Rover South Africa.
Thank you for your valued response. We can confirm you that your concerns were noted and escalated.
We will request for your Case Manager to contact you shortly for further assistance.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply11 Jul 2023, 08:17
Official
Dear Carel,
Thank you for your valued response. We can confirm you that your concerns were noted and escalated.
We will request for your Case Manager to contact you shortly for further assistance.
Regards,
Land Rover South Africa.
Thank you for your valued response. We can confirm you that your concerns were noted and escalated.
We will request for your Case Manager to contact you shortly for further assistance.
Regards,
Land Rover South Africa.