Schooling service department Landrover Hillcrest

My story Is really very simple My car has a problem and it needs to be fixed Bought a lovely service plan with all the bells and wissles was my original plan that came with the car expired,let me say the money came off my account very quick I think the ink wasn’t even dry on the documents. It is really amazing to be covered in case there is a problem but god help you if there is a problem. My car has been at the service dept I think 4 times for the same problem ( lost count really ), always comes back with the problem still existent. Simple question : shouldn’t you test it before giving it back. Ok once it caaaaaan happen but frikkin 4 times????? Really? I think someone must be taking a **** now. Sorry can’t be lady like anymore. I have been really patient , understanding, bla bla....... every bull **** story under the sun has been explained to me and I though you know things happen.....but enough is enough. I phone 3/4 times average per week to see when my car is going to go in to finally sort out the problem ( boot doesn’t close have to force manually, car battery giving me low voltage message and car starting jerking as well ) It seems that just not enough , not that I think I should chase them . The only thing I asked is that I need a loan vehicle as I have 3 kids and can not be without transport. This I understood might need a day or two to organize. But please can someone explain to me why the hell it takes 3!!!!! Months ?????? What kind of a dealership has no cars for 3 months to loan to customers especially if the car keeps on going back for the same issue over and over again. There is NO communication whatsoever. I never receive a call I always have to phone and then being told I’m working on your booking mam. Hahahaa ....really Shocking shocking shocking Has enough Need this to be handled by someone who is in charge nationally because clearly Hillcrest Landrover has no one who can solve this issue or to care enough. We always been with Landrover but I’m considering a change as this experience is leaving s permanent bad taste in my mouth. Even my kids are laughing like it’s s joke of the day saying ah not again mom the car again??????? Did they phone yet? And then we all laugh and laugh and laugh..... not even funny. Very unprofessional Disgusting service Someone do something urgently