BM
Bongani M
1 reviews | Active since Jul 2014
02 Aug 2024, 04:38
Range Rover Velar disappointing
After taking my Range Rover Velar for service i drove it to KZN to attend a funeral. At 77000 kilometres the engine seized in middle of the road. This was disappointing. What was upsetting is that there was no willingness from Land Rover South Africa to investigate the incident in order to understand what the problem was. Instead I was told the dealership did not touch the engine so it must be wear and tear. I had to sell the car at a loss just ensure that I don’t incur further expenses.
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Replies (2)0
Replies (2)Jaguar Land Rover South Africa's replyOfficial
05 Aug 2024, 11:55Dear Bongani,
We are sorry to learn of your experience ansd we thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a Senior Case Manager will be in contact with you to assist further.
We are sorry to learn of your experience ansd we thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a Senior Case Manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's reply05 Aug 2024, 11:55
Official
Dear Bongani,
We are sorry to learn of your experience ansd we thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a Senior Case Manager will be in contact with you to assist further.
We are sorry to learn of your experience ansd we thank you the opportunity to look into your matter. Your concerns have been escalated to our Customer Relationship Centre and a Senior Case Manager will be in contact with you to assist further.
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's replyOfficial
06 Aug 2024, 08:53Dear Bongani,
Could you kindly advise as to which retailer was assisting you?
Regards,
Land Rover South Africa
Could you kindly advise as to which retailer was assisting you?
Regards,
Land Rover South Africa
Jaguar Land Rover South Africa's reply06 Aug 2024, 08:53
Official
Dear Bongani,
Could you kindly advise as to which retailer was assisting you?
Regards,
Land Rover South Africa
Could you kindly advise as to which retailer was assisting you?
Regards,
Land Rover South Africa
