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leraix.soji leraix.soji
1 reviews | Active since Jun 2016
04 Nov 2022, 17:19
Range Rover is the worst brand stay away
Worst after sale experience No customer service No remorse No care Faulty brand Expensive for nothing Horrible
Helpful (0)
Replies (9)0
Replies (9)
Jaguar Land Rover South Africa's replyOfficial
05 Nov 2022, 17:32 Hello, Lerato L
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Kindly advise on the retailer that assisted. Moreover, provide us with your contact number, name, surname, email address, and VIN. Our Customer Relationship Centre will contact you soon to assist you further.
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Kindly advise on the retailer that assisted. Moreover, provide us with your contact number, name, surname, email address, and VIN. Our Customer Relationship Centre will contact you soon to assist you further.
Jaguar Land Rover South Africa's reply05 Nov 2022, 17:32
Official
Hello, Lerato L
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Kindly advise on the retailer that assisted. Moreover, provide us with your contact number, name, surname, email address, and VIN. Our Customer Relationship Centre will contact you soon to assist you further.
We are sorry to learn of your dissatisfaction and thank you for affording us the opportunity to look into your matter. Kindly advise on the retailer that assisted. Moreover, provide us with your contact number, name, surname, email address, and VIN. Our Customer Relationship Centre will contact you soon to assist you further.
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leraix.soji leraix.soji's updateReviewer Update
08 Nov 2022, 12:57Good day
I am Lerato Sojane
My vin number is SALVA2AN9KH338034
My case number is JLRSA ***
My registration: JG54KFGP
Can I get someone to assist me please
Still very much carless
I am Lerato Sojane
My vin number is SALVA2AN9KH338034
My case number is JLRSA ***
My registration: JG54KFGP
Can I get someone to assist me please
Still very much carless
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leraix.soji leraix.soji's update08 Nov 2022, 12:57
Reviewer Update
Good day
I am Lerato Sojane
My vin number is SALVA2AN9KH338034
My case number is JLRSA ***
My registration: JG54KFGP
Can I get someone to assist me please
Still very much carless
I am Lerato Sojane
My vin number is SALVA2AN9KH338034
My case number is JLRSA ***
My registration: JG54KFGP
Can I get someone to assist me please
Still very much carless
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leraix.soji leraix.soji's updateReviewer Update
08 Nov 2022, 13:00Case manager: Lerato Mawele
I don’t want the same response that I got 6. Months ago of me paying something that I did not remove
I need all the dealerships where this car has been at to account for it
That is Rustenburg where it was purchased
Centurion where it was serviced
Cape Town city where the problem with the engine light was reported
I need JLR to fix this issue and commit to giving my car back
No commitment will mean I will now escalate to Mobile Ombudsman
I don’t want the same response that I got 6. Months ago of me paying something that I did not remove
I need all the dealerships where this car has been at to account for it
That is Rustenburg where it was purchased
Centurion where it was serviced
Cape Town city where the problem with the engine light was reported
I need JLR to fix this issue and commit to giving my car back
No commitment will mean I will now escalate to Mobile Ombudsman
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leraix.soji leraix.soji's update08 Nov 2022, 13:00
Reviewer Update
Case manager: Lerato Mawele
I don’t want the same response that I got 6. Months ago of me paying something that I did not remove
I need all the dealerships where this car has been at to account for it
That is Rustenburg where it was purchased
Centurion where it was serviced
Cape Town city where the problem with the engine light was reported
I need JLR to fix this issue and commit to giving my car back
No commitment will mean I will now escalate to Mobile Ombudsman
I don’t want the same response that I got 6. Months ago of me paying something that I did not remove
I need all the dealerships where this car has been at to account for it
That is Rustenburg where it was purchased
Centurion where it was serviced
Cape Town city where the problem with the engine light was reported
I need JLR to fix this issue and commit to giving my car back
No commitment will mean I will now escalate to Mobile Ombudsman
Jaguar Land Rover South Africa's replyOfficial
08 Nov 2022, 13:02Dear Lerato,
Thank you for contacting us. Kindly note that we escalated your concerns to a Case Manager who will be in contact with your to assist further.
Regards,
Jaguar Land Rover South Africa.
Thank you for contacting us. Kindly note that we escalated your concerns to a Case Manager who will be in contact with your to assist further.
Regards,
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply08 Nov 2022, 13:02
Official
Dear Lerato,
Thank you for contacting us. Kindly note that we escalated your concerns to a Case Manager who will be in contact with your to assist further.
Regards,
Jaguar Land Rover South Africa.
Thank you for contacting us. Kindly note that we escalated your concerns to a Case Manager who will be in contact with your to assist further.
Regards,
Jaguar Land Rover South Africa.
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leraix.soji leraix.soji's updateReviewer Update
08 Nov 2022, 13:52Issue escalated to the MOTOR INDUSTRY OMBUDSMAN
OF SOUTH AFRICA
ASSISTANCE REQUEST FORM
Your request for assistance was successfully submitted.
Your case reference number must be clearly visible on all
supporting documentation.
Your case reference number is: 384250
OF SOUTH AFRICA
ASSISTANCE REQUEST FORM
Your request for assistance was successfully submitted.
Your case reference number must be clearly visible on all
supporting documentation.
Your case reference number is: 384250
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leraix.soji leraix.soji's update08 Nov 2022, 13:52
Reviewer Update
Issue escalated to the MOTOR INDUSTRY OMBUDSMAN
OF SOUTH AFRICA
ASSISTANCE REQUEST FORM
Your request for assistance was successfully submitted.
Your case reference number must be clearly visible on all
supporting documentation.
Your case reference number is: 384250
OF SOUTH AFRICA
ASSISTANCE REQUEST FORM
Your request for assistance was successfully submitted.
Your case reference number must be clearly visible on all
supporting documentation.
Your case reference number is: 384250
Jaguar Land Rover South Africa's replyOfficial
09 Nov 2022, 09:48Hi Lerato,
Thank you for the below details. Your Case Manager will be in contact with you to assist further.
Regards.
Jaguar Land Rover South Africa.
Thank you for the below details. Your Case Manager will be in contact with you to assist further.
Regards.
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply09 Nov 2022, 09:48
Official
Hi Lerato,
Thank you for the below details. Your Case Manager will be in contact with you to assist further.
Regards.
Jaguar Land Rover South Africa.
Thank you for the below details. Your Case Manager will be in contact with you to assist further.
Regards.
Jaguar Land Rover South Africa.
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leraix.soji leraix.soji's updateReviewer Update
12 Nov 2022, 03:17The case manager closed my case just because I escalated the matter, I am still without a car
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leraix.soji leraix.soji's update12 Nov 2022, 03:17
Reviewer Update
The case manager closed my case just because I escalated the matter, I am still without a car
Jaguar Land Rover South Africa's replyOfficial
14 Nov 2022, 10:21Hi Lerato,
Thank you for your valued response. As per process, once you escalate a case to the Motor Industry Ombudsman. The Case Manager has to close the case pending a response from the MIO
Regards,
Jaguar Land Rover South Africa.
Thank you for your valued response. As per process, once you escalate a case to the Motor Industry Ombudsman. The Case Manager has to close the case pending a response from the MIO
Regards,
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply14 Nov 2022, 10:21
Official
Hi Lerato,
Thank you for your valued response. As per process, once you escalate a case to the Motor Industry Ombudsman. The Case Manager has to close the case pending a response from the MIO
Regards,
Jaguar Land Rover South Africa.
Thank you for your valued response. As per process, once you escalate a case to the Motor Industry Ombudsman. The Case Manager has to close the case pending a response from the MIO
Regards,
Jaguar Land Rover South Africa.
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leraix.soji leraix.soji's updateReviewer Update
14 Nov 2022, 11:30The biggest question while we wait for the Legal team is: how can I be assisted in this regard by Land Rover, I don’t have a car, I am carless for almost 2 months now
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leraix.soji leraix.soji's update14 Nov 2022, 11:30
Reviewer Update
The biggest question while we wait for the Legal team is: how can I be assisted in this regard by Land Rover, I don’t have a car, I am carless for almost 2 months now