SA
Sumaya A
1 reviews | Active since Jan 2022
20 Jan 2022, 08:40
Rage Rover Evoque - Bad quality
Purchased a car from WESTVAAL Brits in August 2020 Range Rover Evoque 2.2 diesel automatic with 94000 ks on the clock . Paid almost R300000 . A year later the cars engine seizes, no fault of mine and no indication of any failures . Whole engine needs to be replaced . this is due to a pump and apparently this is a common with these cars . The cost of fixing this is over R200 000 and the warranty is only paying R19000 towards that. I would really think twice if you planning on buying a range rover. I have had many people tell me now that the quality of these cars are not good. Will never recommend or
Helpful (0)
Replies (6)0
Replies (6)Jaguar Land Rover South Africa's replyOfficial
20 Jan 2022, 09:23Hi Sumaya,
We are sorry to learn of your unfortunate experience.
We will escalate your concerns to our Customer Relations Centre for assistance.
Regards,
Land Rover South Africa.
We are sorry to learn of your unfortunate experience.
We will escalate your concerns to our Customer Relations Centre for assistance.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply20 Jan 2022, 09:23
Official
Hi Sumaya,
We are sorry to learn of your unfortunate experience.
We will escalate your concerns to our Customer Relations Centre for assistance.
Regards,
Land Rover South Africa.
We are sorry to learn of your unfortunate experience.
We will escalate your concerns to our Customer Relations Centre for assistance.
Regards,
Land Rover South Africa.
SA
Sumaya A's updateReviewer Update
31 Jan 2022, 16:21Hi , I have not received further response from your team . The pump that was faulty is the oil pump.
SA
Sumaya A's update31 Jan 2022, 16:21
Reviewer Update
Hi , I have not received further response from your team . The pump that was faulty is the oil pump.
Jaguar Land Rover South Africa's replyOfficial
01 Feb 2022, 11:45Dear Sumaya,
We can confirm that the matter was escalated to our Customer Relations Centre. Your case manager will be in contact with you shortly.
Regards,
Land Rover South Africa.
We can confirm that the matter was escalated to our Customer Relations Centre. Your case manager will be in contact with you shortly.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply01 Feb 2022, 11:45
Official
Dear Sumaya,
We can confirm that the matter was escalated to our Customer Relations Centre. Your case manager will be in contact with you shortly.
Regards,
Land Rover South Africa.
We can confirm that the matter was escalated to our Customer Relations Centre. Your case manager will be in contact with you shortly.
Regards,
Land Rover South Africa.
SA
Sumaya A's updateReviewer Update
14 Feb 2022, 12:46Thank you for your response, I await your phone call.
SA
Sumaya A's update14 Feb 2022, 12:46
Reviewer Update
Thank you for your response, I await your phone call.
SA
Sumaya A's updateReviewer Update
22 Feb 2022, 10:33Hi
I have still not received a response or a call. My number ***
I have still not received a response or a call. My number ***
SA
Sumaya A's update22 Feb 2022, 10:33
Reviewer Update
Hi
I have still not received a response or a call. My number ***
I have still not received a response or a call. My number ***
Jaguar Land Rover South Africa's replyOfficial
22 Feb 2022, 11:01Hi Sumaya,
Apologies for the delay, I can confirm that you will be contacted shortly.
Regards,
Jaguar Land Rover South Africa.
Apologies for the delay, I can confirm that you will be contacted shortly.
Regards,
Jaguar Land Rover South Africa.
Jaguar Land Rover South Africa's reply22 Feb 2022, 11:01
Official
Hi Sumaya,
Apologies for the delay, I can confirm that you will be contacted shortly.
Regards,
Jaguar Land Rover South Africa.
Apologies for the delay, I can confirm that you will be contacted shortly.
Regards,
Jaguar Land Rover South Africa.
