SA
Sumaya A

1 reviews | Active since Jan 2022

20 Jan 2022, 08:40

Rage Rover Evoque - Bad quality

Purchased a car from WESTVAAL Brits in August 2020 Range Rover Evoque 2.2 diesel automatic with 94000 ks on the clock . Paid almost R300000 . A year later the cars engine seizes, no fault of mine and no indication of any failures . Whole engine needs to be replaced . this is due to a pump and apparently this is a common with these cars . The cost of fixing this is over R200 000 and the warranty is only paying R19000 towards that. I would really think twice if you planning on buying a range rover. I have had many people tell me now that the quality of these cars are not good. Will never recommend or

0
Replies (6)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply20 Jan 2022, 09:23
Official
Hi Sumaya,

We are sorry to learn of  your unfortunate experience. 

We will escalate your concerns to our Customer Relations Centre for assistance.

Regards,
Land Rover South Africa.
SA
Sumaya A's update31 Jan 2022, 16:21
Reviewer Update
Hi , I have not received further response from your team . The pump that was faulty is the oil pump.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply01 Feb 2022, 11:45
Official
Dear Sumaya, 

We can confirm that the matter was escalated to our Customer Relations Centre. Your case manager will be in contact with you shortly.

Regards, 
Land Rover South Africa.
SA
Sumaya A's update14 Feb 2022, 12:46
Reviewer Update
Thank you for your response, I await your phone call.
SA
Sumaya A's update22 Feb 2022, 10:33
Reviewer Update
Hi

I have still not received a response or a call. My number ***
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply22 Feb 2022, 11:01
Official
Hi Sumaya,

Apologies for the delay, I can confirm that you will be contacted shortly.

Regards,
 Jaguar Land Rover South Africa.