PREMIUM DEALER BUT CHEAP CUSTOMER SERVICE

I have to rate this brand once again, because tell me why my vehicle has been standing unassisted at Land Rover Bryanston for over 75 days under an active dispute, and the level of corporate neglect is staggering. Firstly, this workshop attempted to repair a recurring PTU oil leak 5 separate times within a single year. Their clear inability to properly diagnose and cure the defect has now resulted in them implying I pay for a total replacement out of pocket or apply for goodwill as if its my fault, which I reject under the CPA. Secondly, there is a severe breach of billing integrity. Official invoice records show both I and my insurer were billed for a Turbocharger Gasket. However, the service advisor later stated explicitly in writing that the workshop "never worked on the engine." Now, they claim the turbocharger is leaking and expect me to pay for a new one. Either the work was never done (misrepresentation/*****), or it was done poorly and caused the current failure. Finally, they have completely breached their Duty of Care. *** tracking data shows my vehicle's battery and electrical system have been left completely flat and unpowered for 74 consecutive days in their possession. Jaguar Land Rover SA and the SMH Group management need to take immediate accountability for this absolute failure of workmanship and asset protection. Do yourself a favor and avoid this branch and brand because Land Rover South Africa tolerates such behaviors from its branches. #Disappionted