Poor service at Landrover Menlyn

I recently took my vehicle for a service at Land Rover Menlyn on a wednesday. I was advised late in the afternoon that vehicle has to be kept overnight but no alternative transport was offered. The following day my service adviser called before 12 pm to say the vehicle has been sorted they were driving it to check if all is well but I would definately have it by end of the day. later on the same day I am told some air bellow is leakin thats why the vehicle is making noise and once again vehicle must be kept another night, again no transport is offered. I then requested a courtsesy vehicle. parts arrived late the next day and had to be inconvenienced as I was supposed to be travelling to KZN. What bothers me is the 2 days it takes to diagnose a problem, no one thought of offering alternative transport , knowing very well that my vehicle was kept at the dealership!!!