1 reviews | Active since Feb 2017
Poor service and experience
Please note that I booked my vehicle (2015 Discovery sport) in for a service last Tuesday at Landrover Westrand. I was told that my vehicle was due for the service in April this year. Due to the Covid and lockdown, I was not able to take my vehicle in for the service and asked about a grace period I did not reach the required KMs in any event and was told that I should have brought it in by August 2020 at the latest. I now had to pay in an amount of R2415.00 for a 365 point check to reinstate my motor plan. I disputed the fact with the dealership and the service manager who would not budge. My motor plan will expire on 20th October in any event but I still had to pay this amount in order to service my vehicle I find this extremely unfair as: Landrover did not contact me to advise me of the grace period and that I had to bring my vehicle in before the end of August I did not even reach the mileage that was required for the service I had brought my vehicle to the dealership twice within the last 12 months before last week and surely this should count for something I now had to pay in the R2415 to reinstate the motorplan for that service and a month? Also complained on the brakes and the noise of the Diesel vehicle and they advise that it is fine and in order. I could not get a full report on the vehicle status. Please note that this is really not acceptable
Thank you for contacting us and affording us the opportunity to assist.
We will escalate you concerns to a Case Manager who will be in contact with you to assist further.
Regards,
Land Rover South Africa.
Thank you for contacting us and affording us the opportunity to assist.
We will escalate you concerns to a Case Manager who will be in contact with you to assist further.
Regards,
Land Rover South Africa.
