Poor communication Land Rover Stellenbosch took away my kids holiday

This is the second time i am having issues with Land Rover as a brand. Looking at their average rating of 2.7 out of 10 just makes sense now. No wonder sales are down. After sales is just shocking. My Velar is at Land Rover Stellenbosch. I took it in a week ago due to the engine light that is coming on. The service lady told me they will do the diagnosis and it will take up to 3 days max to fix. I was comfortable with that as my planned family holiday is only in a weeks time. 3 days came and i had to call them to follow up. All good as part arrived but then on my way to collect my car i called again to find out how far is it. Then was told the problem is not fixed and they have to do more tests. Eventually had to call them again to find out what is going on. Answers was not to the point. Spoke to Workshop Manager Francois and he confirmed the service lady will call me back with the update. Another day passed and i got hold of her after her lunch break. She then told me that they waiting on authorization but the car will be with them for at least another week and half. I then asked to speak to Francois the workshop manager. He was on the phone but will call me back. I called several times and eventually he called back. I told him that this was not expected and i will go on holiday the next day. I asked for a courtesy vehicle and he confirmed there is nothing available. He said he will call me back in a short while as he just need to get the full update on my car. Until now no call received.... Thank Land Rover for spoiling my family holiday by not even trying to assist with alternative transport. Maybe if the fault finding was done properly in the first place and correct part ordered then i didn't face sad disappointed kids faces. Time to get rid of Land Rover for good!!!!