Poor and Disappointing Service

Very disappointing Service thus far from both Constania in Cape Town where I purchased my vehicle as well as Waterford in Fourways where I collected my vehicle. I have waited since January for a spare key which now seems to be delayed as a new transponder unit is required and after a week, I have yet again no feed back from Constania. When I collected my vehicle at Waterford, I was made to feel like it was an inconvenience to the dealership and the vehicle wasn't even cleaned. After complaining, a salesman reluctantly approached us to explain the vehicle to us, whilst giving us a list of reason why we should not have bought the vehicle. Corne van Hill from Constantia expressed his disappointment in the service we received as he sold me the vehicle, however, nothing came of this, and some 8 months later, I still have not even received my roof racks I purchased with the vehicle. Not that I need a gift, but the general gesture of even flowers for my wife makes a huge impression when getting a new vehicle. To receive this level of service from somewhat a premium brand has been most disappointing.