RP
RYAN P
1 reviews | Active since Apr 2015
12 Oct 2020, 09:34
POOR AFTER SALES AND CUSTOMER SERVICE FROM JAGUAR LANDROVER SA
These guys customer relations and after sales service for JLR vehicles out of Motorplan is shocking . Firstly their rates are amongst the highest in the industry and then they are unable to identify problems whilst the vehicle is in Motorplan . Once it is out of Motorplan you are at their mercy . They issued service discount vouchers which expired during Level 3 in July . Now that we are in Level 1 they will not renew or extend the voucher validity . We did try using the voucher pre-lockdown but due to their shocking lack of communication and customer-service this was not possible . Will never recommend them or their products to anyone
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Replies (4)0
Replies (4)
Jaguar Land Rover South Africa's replyOfficial
12 Oct 2020, 16:06Hi Ryan,
We are sorry to learn of your unfortunate experience. Our Customer Relationship Centre will be in contact with you to assist accordingly.
Regards,
Land Rover South Africa.
We are sorry to learn of your unfortunate experience. Our Customer Relationship Centre will be in contact with you to assist accordingly.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply12 Oct 2020, 16:06
Official
Hi Ryan,
We are sorry to learn of your unfortunate experience. Our Customer Relationship Centre will be in contact with you to assist accordingly.
Regards,
Land Rover South Africa.
We are sorry to learn of your unfortunate experience. Our Customer Relationship Centre will be in contact with you to assist accordingly.
Regards,
Land Rover South Africa.
RP
RYAN P's updateReviewer Update
12 Oct 2020, 16:22The vehicle is booked in at CMH JLR , CAPE TOWN , tomorrow .
Will the service staff be notified of the renewal of the voucher before then ?
The service voucher number is LR60589
Will the service staff be notified of the renewal of the voucher before then ?
The service voucher number is LR60589
RP
RYAN P's update12 Oct 2020, 16:22
Reviewer Update
The vehicle is booked in at CMH JLR , CAPE TOWN , tomorrow .
Will the service staff be notified of the renewal of the voucher before then ?
The service voucher number is LR60589
Will the service staff be notified of the renewal of the voucher before then ?
The service voucher number is LR60589
RP
RYAN P's updateReviewer Update
14 Oct 2020, 10:42Sad to say still no response from JLR's ''Customer Relationship Centre '' as yet .
Really do see the case for not recommending them or their products to anyone .
This issue goes back to 2019 and remains unresolved .
Really do see the case for not recommending them or their products to anyone .
This issue goes back to 2019 and remains unresolved .
RP
RYAN P's update14 Oct 2020, 10:42
Reviewer Update
Sad to say still no response from JLR's ''Customer Relationship Centre '' as yet .
Really do see the case for not recommending them or their products to anyone .
This issue goes back to 2019 and remains unresolved .
Really do see the case for not recommending them or their products to anyone .
This issue goes back to 2019 and remains unresolved .
RP
RYAN P's updateReviewer Update
15 Oct 2020, 09:17Still no response from JLR South Africa .. clearly customer satisfaction and customer retention is not high on their list of priorities .
The vehicle is still at their dealership , having it's 187000km service at 120000km at a cost of over R21000 the bulk of which is +/- R10000 for labour .
Just received an additional quote of R25K to: 'fix' the key fob ( replaced twice previously under Motorplan ) , replace left and right front door latches because the locks have failed and cannot be locked using the remote , replace the tailgate latch which has failed and the tailgate can no longer be opened and closed or locked , and to replace 3 x wiper blades .
The wear and tear items like wipers I can accept but how can the rest of the items fail at 120000km ?
Seems like built-in obsolescence with JLR products and their Discovery models are the worst .
Other issues encountered was a driver's seat that kept blowing a fuse and becoming stuck in odd positions - this had to be fixed elsewhere because JLR were unable to fix it in or out of Motorplan - the electronic handbrake that seized and would not disengage leaving my wife and kids stranded , a driver's door mirror cover that popped out whilst driving and has had to be held in place with duct tape .
And the list goes on ..
DO NOT BUY ANY JLR PRODUCT ..i have spoken to other owners and been onto several forums and JLR's poor product quality and sub-standard customer service is legendary .
The vehicle is still at their dealership , having it's 187000km service at 120000km at a cost of over R21000 the bulk of which is +/- R10000 for labour .
Just received an additional quote of R25K to: 'fix' the key fob ( replaced twice previously under Motorplan ) , replace left and right front door latches because the locks have failed and cannot be locked using the remote , replace the tailgate latch which has failed and the tailgate can no longer be opened and closed or locked , and to replace 3 x wiper blades .
The wear and tear items like wipers I can accept but how can the rest of the items fail at 120000km ?
Seems like built-in obsolescence with JLR products and their Discovery models are the worst .
Other issues encountered was a driver's seat that kept blowing a fuse and becoming stuck in odd positions - this had to be fixed elsewhere because JLR were unable to fix it in or out of Motorplan - the electronic handbrake that seized and would not disengage leaving my wife and kids stranded , a driver's door mirror cover that popped out whilst driving and has had to be held in place with duct tape .
And the list goes on ..
DO NOT BUY ANY JLR PRODUCT ..i have spoken to other owners and been onto several forums and JLR's poor product quality and sub-standard customer service is legendary .
RP
RYAN P's update15 Oct 2020, 09:17
Reviewer Update
Still no response from JLR South Africa .. clearly customer satisfaction and customer retention is not high on their list of priorities .
The vehicle is still at their dealership , having it's 187000km service at 120000km at a cost of over R21000 the bulk of which is +/- R10000 for labour .
Just received an additional quote of R25K to: 'fix' the key fob ( replaced twice previously under Motorplan ) , replace left and right front door latches because the locks have failed and cannot be locked using the remote , replace the tailgate latch which has failed and the tailgate can no longer be opened and closed or locked , and to replace 3 x wiper blades .
The wear and tear items like wipers I can accept but how can the rest of the items fail at 120000km ?
Seems like built-in obsolescence with JLR products and their Discovery models are the worst .
Other issues encountered was a driver's seat that kept blowing a fuse and becoming stuck in odd positions - this had to be fixed elsewhere because JLR were unable to fix it in or out of Motorplan - the electronic handbrake that seized and would not disengage leaving my wife and kids stranded , a driver's door mirror cover that popped out whilst driving and has had to be held in place with duct tape .
And the list goes on ..
DO NOT BUY ANY JLR PRODUCT ..i have spoken to other owners and been onto several forums and JLR's poor product quality and sub-standard customer service is legendary .
The vehicle is still at their dealership , having it's 187000km service at 120000km at a cost of over R21000 the bulk of which is +/- R10000 for labour .
Just received an additional quote of R25K to: 'fix' the key fob ( replaced twice previously under Motorplan ) , replace left and right front door latches because the locks have failed and cannot be locked using the remote , replace the tailgate latch which has failed and the tailgate can no longer be opened and closed or locked , and to replace 3 x wiper blades .
The wear and tear items like wipers I can accept but how can the rest of the items fail at 120000km ?
Seems like built-in obsolescence with JLR products and their Discovery models are the worst .
Other issues encountered was a driver's seat that kept blowing a fuse and becoming stuck in odd positions - this had to be fixed elsewhere because JLR were unable to fix it in or out of Motorplan - the electronic handbrake that seized and would not disengage leaving my wife and kids stranded , a driver's door mirror cover that popped out whilst driving and has had to be held in place with duct tape .
And the list goes on ..
DO NOT BUY ANY JLR PRODUCT ..i have spoken to other owners and been onto several forums and JLR's poor product quality and sub-standard customer service is legendary .