nN
nomthandazotembe N
1 reviews | Active since Nov 2016
06 Jul 2020, 16:19
Pethetic service
A brand new 6 month old car, broken down and to top off the worst service from range rover menlyn and the car hire department.then they call to tell me that I spilt juice in the car and that's why it broke down...... How can a 2mil car break down by just that???? Honestly regret investing my money in such a useless brand that doesn't care.
Helpful (0)
Replies (2)0
Replies (2)
Jaguar Land Rover South Africa's replyOfficial
07 Jul 2020, 09:02Dear Ms. Tembe,
We are sorry to learn about your unfortunate experience.
Kindly be advised that we escalated your complaint to to a Senior Case Manager who will be in contact with you shortly..
Kind Regards,
Jaguar Land Rover South Africa
We are sorry to learn about your unfortunate experience.
Kindly be advised that we escalated your complaint to to a Senior Case Manager who will be in contact with you shortly..
Kind Regards,
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply07 Jul 2020, 09:02
Official
Dear Ms. Tembe,
We are sorry to learn about your unfortunate experience.
Kindly be advised that we escalated your complaint to to a Senior Case Manager who will be in contact with you shortly..
Kind Regards,
Jaguar Land Rover South Africa
We are sorry to learn about your unfortunate experience.
Kindly be advised that we escalated your complaint to to a Senior Case Manager who will be in contact with you shortly..
Kind Regards,
Jaguar Land Rover South Africa
nN
nomthandazotembe N's updateReviewer Update
07 Jul 2020, 12:11Honestly what is the use of having a senior case manager call if they are not going to act on the client's best interests. The purpose of this complaint is to try and resolve this issue with out getting attorneys involved but after the service I have received its clear that the menlyn branch and the consultant are fighting and not listening to me as a customer that paid cash for her car I honestly don't mind spending the 26k on attorneys to resolve this it's all about the principle. ...... I didn't leave my details on hello Peter but they knew exactly who to contact instead of calling my sister who made the complaint for me to ask for more details then try and resolve.... The consultation just miraculously knew which miss Tembe to contact..... Honestly land rover south Africa needs to keep their employees in check. Is this issue honestly worth losing a customer? Seems like it to me because how this case is being handled.
nN
nomthandazotembe N's update07 Jul 2020, 12:11
Reviewer Update
Honestly what is the use of having a senior case manager call if they are not going to act on the client's best interests. The purpose of this complaint is to try and resolve this issue with out getting attorneys involved but after the service I have received its clear that the menlyn branch and the consultant are fighting and not listening to me as a customer that paid cash for her car I honestly don't mind spending the 26k on attorneys to resolve this it's all about the principle. ...... I didn't leave my details on hello Peter but they knew exactly who to contact instead of calling my sister who made the complaint for me to ask for more details then try and resolve.... The consultation just miraculously knew which miss Tembe to contact..... Honestly land rover south Africa needs to keep their employees in check. Is this issue honestly worth losing a customer? Seems like it to me because how this case is being handled.