HP
Haroon P
1 reviews | Active since May 2023
10 May 2023, 10:23
Pathetic Service
Extremely disappointed and shocked at the poor level of service.
Vehicle had to be sent in for replacement of the gearbox approximately 6 months after it was replaced previously.
Jaguar then needed to replace the airbags (recall from Jaguar) and thereafter the fuse box needed to be replaced. All issues that related to actions from Jaguar, yet I am sitting 80 days later with no vehicle and no courtesy car to use and no idea when the required parts will be available.
Pathetic service from a supposed 'premium' brand.
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Replies (1)
Jaguar Land Rover South Africa's replyOfficial
10 May 2023, 16:30Dear Haroon ,
We are sorry to learn of your unfortunate experience and thank you for affording us the opportunity to assist. Your concerns have been escalated to our Customer Relationship Centre and a senior case manager will be in contact with you to assist further.
Regards,
Jaguar South Africa.
We are sorry to learn of your unfortunate experience and thank you for affording us the opportunity to assist. Your concerns have been escalated to our Customer Relationship Centre and a senior case manager will be in contact with you to assist further.
Regards,
Jaguar South Africa.
Jaguar Land Rover South Africa's reply10 May 2023, 16:30
Official
Dear Haroon ,
We are sorry to learn of your unfortunate experience and thank you for affording us the opportunity to assist. Your concerns have been escalated to our Customer Relationship Centre and a senior case manager will be in contact with you to assist further.
Regards,
Jaguar South Africa.
We are sorry to learn of your unfortunate experience and thank you for affording us the opportunity to assist. Your concerns have been escalated to our Customer Relationship Centre and a senior case manager will be in contact with you to assist further.
Regards,
Jaguar South Africa.