Pathetic Service../

Vehicle was installed with a service due date sticker by Constantiaberg Jaguar which was dated for the 29/01/2020, when I called Jaguar Durban to schedule the service they advised that the vehicle was not due as yet and that I should wait for the vehicle board computer and the Jaguar App to advise when it is due for servicing. That had come on last week and I did book the vehicle for a service today 23/10/2020, while the vehicle's board computer still shows that I can service within the next 850 kms. I got the to dealership this morning and was advised that I had to pay a late service penalty. I contacted Jaguar SA and they apparently need to do an investigation as to why Constantiaberg had written the incorrect date. I have been back and forth on the phone with Jaguar SA with Nonsi who accepts that the dealership is at fault but refuses to authorize the service until they sort this out with Constantiaberg, now how is this my fault???

She cannot provide a vehicle for me and now I am left without a vehicle because of their mess up.

Furthermore I have taken my vehicle to Jaguar Durban 3 times for the reverse camera and radio to be looked at as this works when it wants to, as usual they do software updates and the problems still persist, I have come to the point of paying out of my pocket to get an after market unit fitted so I can have bluetooth and a reverse camera that works but they say this will void my warranty...

Jaguar SA where to from here???

I have noticed that you guys have horrid reviews on Hellopeter, is this the level of service you offer clients, definitely something I would never be proud of but you seem to be very relaxed as you are never incoveniced.

I am waiting for a call back from a supervisor or team leader but promises are made and never kept...