Pathetic customer service from Jaguar Land Rover SA

Don't expect much from Jaguar Land Rover SA.

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Lodged a complaint with Land Rover SA mid June 2024. My case was assigned to Akhona Blekiwe. The issue was regarding total negligence by Land Rover Waterford resulting in various damages to my brand new Defender. I will share this experience in a separate review.

Akhona's extremely poor handling of this situation has completely destroyed any faith I had in Jaguar Land Rover SA for caring about their customers who spend millions of rands on their products. It furthermore confirmed that Jaguar Land Rover SA is incapable of enforcing any kind of acceptable standard of care and professional workmanship through their dealer network.

The regional service manager has not contacted me despite my request to speak to him / her on three separate occasions. Akhona on several occasions read my email (for which I have read receipts), and chose to deliberately ignore my questions and failed provide me with any response or the information I requested.

This entire experience has left me feeling like a fool for supporting this brand and owning multiple Land Rover vehicles currently. I would caution anyone thinking of supporting Land Rover to think twice.