MN
MERVIN N

1 reviews | Active since Oct 2014

04 Jun 2022, 13:32

Pathetic after service

Hi I purchased a range rover on the 14 Feb 2022 from land rover pietermaritzburg Upon taking delivery I noticed several faults I immediately brought it to the sales person attention He did nothing about it , I then sent and email to the sales manager. The sales person told me not too, because he will be fired. My vehicle was booked In 6weeks later. Only because they didn't have a loan vehicle for me. They then took my car in for a week. And returned it back to me with that same problem. Yet again a called the service the Department who did nothing . I have been using my car it a defeated screen for 2 months I called them on Wednesday 01 june 2022 to book it in Yet again my car went in on Friday morning. I had to call the at 4:30 to check what's happening, the lady said they are trying to get me a loan car , and tomorrow morning I can come fetch it . Only on Saturday morning I called again and they said they will put the car back together and I can fetch it again with the fault But I must bring it in again on Monday. I don't have a car for the weekend.

I've havent spoken to a service manager or sales manager at all because they are never available. No one calls me back . I have to always follow up otherwise I'm in limbo I'm going to be in touch CPA

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Replies (3)
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply05 Jun 2022, 12:00
Official
Dear Mervin, 

We are sorry to learn about your experience and thank you for affording us the opportunity to look into your matter.  Your concerns have been escalated to our Customer Relationship Centre and a dedicated case manager will be in contact with you to assist further. 

Regards, 
Land Rover South Africa 
MN
MERVIN N's update07 Jun 2022, 08:14
Reviewer Update
good day, unfortunately its now 5 days without my vehicle, and still no response from landrover, not even from the customer service or branch, i guess i will have to call them again.
Jaguar Land Rover South Africa
Jaguar Land Rover South Africa's reply07 Jun 2022, 08:22
Official
Dear Mervin, 

We would like to apologize for the delay. 

Your Case Manager will be in contact with you today to assist further. 

Regards, 
Land Rover South Africa.