Painfully bad service at Land Rover customer service

I had a minor accident on the 8th of March this year. My car was taken by my insurer to a Land Rover approved panel beater in Pretoria. The panel beaters told me they had ordered spare parts they were going to need from landrover which was fine. They came back to me saying that there is a problem there are no spare parts at Land Rover South Africa and that Landrover had ordered the lamp and the (bumber)bracket from London and unfortunately the order will arrive on the 19th of April.

I felt that it was the most ridiculous thing I had ever heard in my life as I wanted to use the vehicle over easter holidays but there was nothing I could do so I waited.

Fast forward, the 19th eventually came and I checked with the panel beaters, they received a letter saying that they received 1 part and not the bracket and the scarriest thing is that they claim not to even know when the missing part will be received from London there is no ETA! I am beyond furious, the level of customer service at Land rover is revolting. For such a prestigious brand! I am shattered, now its back to another long wait with not even a possible date for the arrival of this missing part!