Notice of Intent to Go Public Regarding Extended Delay in Vehicle Land Rover Velar Repairs

Dear Land Rover South Africa,

I am writing to express my deep frustration and disappointment regarding the ongoing delay in the repair of my Land Rover Velar. My vehicle has been out of commission for the past eight months due to an accident, and the primary reason for this extensive delay has been the shortage and delayed delivery of parts.

As a loyal customer of the Land Rover brand, I had expected a higher standard of service, especially given the premium nature of your vehicles. However, this prolonged delay has not only been inconvenient but has also caused significant disruption to my daily life.

I have patiently waited 8 months, hoping that the situation would be resolved. Unfortunately, it seems that little progress has been made. I am now left with no other option but to consider going public with my frustrations, as this level of service is unacceptable and does not align with the reputation that Land Rover aims to uphold.

Before I take this step, I am giving Land Rover South Africa the opportunity to address this issue promptly and provide a satisfactory resolution. I would appreciate some assistance on alternative transport within the same class level, extension on my warranty since it’s a year not enjoying the benefits of my vehicle , update on the current status of the parts, along with a clear timeline for when I can expect my vehicle to be fully repaired and returned to me.