KB
Kevin B
1 reviews | Active since Feb 2016
17 Jan 2020, 08:19
NO customer service
My vehicle has been in for 5 weeks today, repairs not yet started. Was told on Monday I would get a courtesy car this week but not heard anything since Monday. This is some of the worst service I have ever received!
Helpful (0)
Replies (4)0
Replies (4)
Jaguar Land Rover South Africa's replyOfficial
22 Jan 2020, 08:43Hi Kevin,
Thank you for your valued response. Your matter is currently being handled by our Customer Relationship Center. Your Case Manager will be in contact with you for further assistance.
Regards,
Land Rover South Africa.
Thank you for your valued response. Your matter is currently being handled by our Customer Relationship Center. Your Case Manager will be in contact with you for further assistance.
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply22 Jan 2020, 08:43
Official
Hi Kevin,
Thank you for your valued response. Your matter is currently being handled by our Customer Relationship Center. Your Case Manager will be in contact with you for further assistance.
Regards,
Land Rover South Africa.
Thank you for your valued response. Your matter is currently being handled by our Customer Relationship Center. Your Case Manager will be in contact with you for further assistance.
Regards,
Land Rover South Africa.
KB
Kevin B's updateReviewer Update
22 Jan 2020, 10:19Hi, I phoned LR customer service on Friday the 17th and requested to speak to the department manager who was on lunch and then a call and was told I would be contacted on Monday the 20th, but it’s Wednesday today and I’m still waiting for that person to contact me.
I even phoned in on Monday and was told my case has been escalated but days later and no call and still no courtesy vehicle.
Again, NO CUSTOMER SERVICE!!!
I even phoned in on Monday and was told my case has been escalated but days later and no call and still no courtesy vehicle.
Again, NO CUSTOMER SERVICE!!!
KB
Kevin B's update22 Jan 2020, 10:19
Reviewer Update
Hi, I phoned LR customer service on Friday the 17th and requested to speak to the department manager who was on lunch and then a call and was told I would be contacted on Monday the 20th, but it’s Wednesday today and I’m still waiting for that person to contact me.
I even phoned in on Monday and was told my case has been escalated but days later and no call and still no courtesy vehicle.
Again, NO CUSTOMER SERVICE!!!
I even phoned in on Monday and was told my case has been escalated but days later and no call and still no courtesy vehicle.
Again, NO CUSTOMER SERVICE!!!
KB
Kevin B's updateReviewer Update
22 Jan 2020, 10:21I should get my vehicle back in the next day or 2, that’s after it’s been in for 6 weeks to do a 3 day job.....
KB
Kevin B's update22 Jan 2020, 10:21
Reviewer Update
I should get my vehicle back in the next day or 2, that’s after it’s been in for 6 weeks to do a 3 day job.....
Jaguar Land Rover South Africa's replyOfficial
22 Jan 2020, 10:28Hi Kevin,
Apologies for your experience. We will follow up and you will be contacted shortly
Regards,
Land Rover South Africa.
Apologies for your experience. We will follow up and you will be contacted shortly
Regards,
Land Rover South Africa.
Jaguar Land Rover South Africa's reply22 Jan 2020, 10:28
Official
Hi Kevin,
Apologies for your experience. We will follow up and you will be contacted shortly
Regards,
Land Rover South Africa.
Apologies for your experience. We will follow up and you will be contacted shortly
Regards,
Land Rover South Africa.